Find hotels in Santoy Hanover from ฿1,750

"Enjoyed my time"

"Staff were rude and very unhelpful and that was if you could find someone. Power was out on occasions which made the rooms miserable. Elevators did not work WiFi was offline constantly. our room flooded and no one helped to clean up the water. It flooded due to shower problems. the food had no flavor or it was cold. We also were expected to carry our own bags to our room and from our rooms with no help to be an all-inclusive resort. It was not at all. There was a charge for everything and this was not described. I feel this resort has potential to be an amazing one, but IWe also we’re expected to carry our own bags to our room and from our rooms with no help to be an all-inclusive resort. It was not at all. There was a charge for everything and this was not described. I feel this resort has potential to be an amazing one, but I would not go back unless there were major changes we love Jamaica, but this has put a bad taste in her mouth . also checking in was a nightmare. They just left you sitting there in the heat."

"YES"

"You better have cash when visiting this resort because the fees they charge at the restaurant, bar, and spa are something I’ve never seen before. Ridiculous. At the bar, they actually measure every shot when making drinks, which is just bad form in my opinion. Security is very tight, thanks to Johnson. The rooms are dated, and some of the outlets in my room didn’t even work."

"Beach beyond amazing. Very appealing a la carte restaurants and staff was so friendly!"

"We stayed at princess senses mangrove from May 1-4 2026 to celebrate my birthday and at first sight the room and property were beautiful. The hot tub on the balcony looked just like the photos but when we went to use it rust from the knobs we’re floating in the water brown rust, but we still loved the room itself the the staff treated us well. On day two is when the issues started the power went out during the afternoon and my husband got stuck in the elevator while I was on the beach (the beach is man made by the way half sand half rocks) . On Sunday the power went out again for over a hour we went to the buffet and people were walking around using their phone lights to get food and the food wasn’t even hot or cooked all the way it was absolutely crazy. The power continued to go off Sunday night which made our room uncomfortably hot which triggered my asthma so I didn’t get any sleep, When we checked out Monday and I asked to speak to someone about my experience I was told no one was available and that someone would reach out to me and as of today haven’t heard from anyone. For the amount of money we paid for three nights I was expecting better service or at least some kind of communication and compensation for the power going out. As for everything else the reef buffet is good but closes earlier the main buffet is good as well I liked breakfast the best. The waiter and waitress and bellhops are friendly and attentive but as far as management the service is horrible."

"Check-in - 10/10 Staff - 10/10 Room - 7/10 Food - 10/10 Pool - 10/10 Drinks - 10/10 Entertainment- 3/10"

"We have been to all the Couples Resort now and this unfortunately was not my favorite. It would be my third favorite of the four. It was a beautiful resort but the experience was not as relaxing and fun as San Souci and Tower Isle. The entertainment was quite boring each night. Yet, Kayla was personable and cute! And make sure to read the rooms descriptions fully! Our suite did not have a tv and for those evenings you just wanna chill before nightlife, it’s needed! The food was also not as good as the others yet not bad either. And yes, the beach is beautiful and long but it also has a much crowded feel. I think if I didn’t have much to compare too, I would rate it much higher but I do, sooooo. All in all, Couples will always have my heart."

"The resort was excellent! Great beach, clean rooms and facilities. Food was great and the staff were friendly. The only draw back was getting reservations for some of the restaurants. Otherwise, we had an amazing vacation at Hotel Riu Negril."