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"The resort is very beautiful. This is my second time staying with RIU in Jamaica, but the last time I stayed at the Palace. Food was not good like the Palace was when I went in 2023. The toilet wouldn’t flush and once the maintenance guy came he walked out with the plunger dripping on the floor. Toilet still messed up hours later not flushing. Very annoying. Beds were so uncomfortable my body is sore from head to toe. I will not stay here again. If they did passes I would love to enjoy the atmosphere, drinks and pool areas but as far as the rooms. It’s a hard no for me in the future. The bed was so hard and I’ve never in my life been in a bed that feels that way at a resort. These resorts are way too pricey to be staying in a hotel with an extremely uncomfortable bed."

"YES"

"The staff was very pleasant and helpful. The rooms were clean. This resort is not on the beach you'll get access to the beach across the street. Not your typical all-inclusive atmosphere, more like a bed and breakfast with breakfast, lunch and dinner included. Only has one pool and it's very small. Not much to do on the property. We spent 3 nights 4 days and I was ready to leave at the end of the second day. This place is for folks who plan to do most their fun activities outside the hotel"

"Beach beyond amazing. Very appealing a la carte restaurants and staff was so friendly!"

"It was nice "

"Everything was great , the bed in the room was very horrible to sleep on"

"We stayed at princess senses mangrove from May 1-4 2026 to celebrate my birthday and at first sight the room and property were beautiful. The hot tub on the balcony looked just like the photos but when we went to use it rust from the knobs we’re floating in the water brown rust, but we still loved the room itself the the staff treated us well. On day two is when the issues started the power went out during the afternoon and my husband got stuck in the elevator while I was on the beach (the beach is man made by the way half sand half rocks) . On Sunday the power went out again for over a hour we went to the buffet and people were walking around using their phone lights to get food and the food wasn’t even hot or cooked all the way it was absolutely crazy. The power continued to go off Sunday night which made our room uncomfortably hot which triggered my asthma so I didn’t get any sleep, When we checked out Monday and I asked to speak to someone about my experience I was told no one was available and that someone would reach out to me and as of today haven’t heard from anyone. For the amount of money we paid for three nights I was expecting better service or at least some kind of communication and compensation for the power going out. As for everything else the reef buffet is good but closes earlier the main buffet is good as well I liked breakfast the best. The waiter and waitress and bellhops are friendly and attentive but as far as management the service is horrible."

"Palace was good"

"Check-in - 10/10 Staff - 10/10 Room - 7/10 Food - 10/10 Pool - 10/10 Drinks - 10/10 Entertainment- 3/10"