Since we paid for this hotel the same that we paid for a nice new hotel in Central Tokyo, I was expecting at least the basic service. The staff didn't speak any English with the exception of a lady who was called on the phone to give us basic information, but she said she was taking the day off. Thing is, she seemed to also take off the day after, and the one after as well. We had to prepare our own beds,with zero guidance on how to set up a Japanese futon. The hotel room smelled like mold, and it was almost impossible to find a corner without visible mold spots. The carpet was dirty with stains everywhere. Hotel is located very close to the railway station, and also next to a supermarket where you can buy something for breakfast, since the breakfast price was too high for our family (everyone including small children pay full price). All in all, I wouldn't come here again, and I wouldn't recommend it either.
방에 담배냄새가 쩔어서 숨쉬기 힘들정도였다. 온천장은 가족끼리 쓰는거라
좋지만, 2개밖에 없어서 타이밍을 맞추기 힘들다. 주변 다른 온처을 이용해도 된다고 하지만 어쨌던 그곳도 다 기다리는 사람이 많아서 불편했다. 온천물 자체는 매우 좋았고 밥도 정갈하고 맛있었다. 입구 바로 근처 방이었는데 직원한명이 자꾸 문을 벌컥벌컥 열어서 불편했다.
The ryokan was close to the train and bus station but there were no signage. Also, we arrived during lunch time and there was no one at the front reception. It took us a while to find someone to show us to our rooms.
The ryokan was full on Friday night and half full on Thursday night. As the onsen was private type and they only had 2 onsen rooms to cater for about 7-8 rooms, so we had to wait for our turn on Friday night. Later, we were informed that we can use their other onsen facility (they have 3-4 other ryokan nearby and also a public type onsen near where we stay). We did not have the time to try the other onsen nearby.
There are some sundry shops nearby which was useful to stock up snacks.
Since Hakone is an expensive area, this ryokan's pricing was OK compared to the rest. We took the breakfast and dinner also which was good as they serve it in your room. (But this means, you'll have to clear the mattress etc. to make way)
기대가 커서 그런지 실망도 컸음
전통적인 료칸이라기 보다는 조금 개선된 료칸이였음 두 개의 프리이빗 욕탕을 갖고 있고 다른 료칸의 탕을 공유하는 개념인데 처음 가는 외국인으로 찾아가기 부담스러웠음 영어를 구사하는 직원 덕분에 소통은 양호했으나 아이들 식사 업그레이드 비용이나 가이세키 요리 서빙이나 이불 서빙 등이 모두 셀프로 진행되었음 덕분에 다음 료칸 여행은 잘 할 수있을 듯함
Japanese style room, so sleep on futons on the floor. Difficult to get comfortable. Breakfast was great and served in the room. They have two private onsens: If one is vacant, you enter and lock the door behind you. That is inadequate for the number of people staying there.One has to go to a public onsen a couple of hundred meters away to get a bath. The area is fun to experience. A $45 per person card lets one take all of the buses, trains, boats, cable cars and ropeways in the area. This hotel is expensive, but worth the experience at least once in Japan.