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"The shower in the room and wash hand basin were very small , other than that it was clean and tidy and the staff were excellent"

"Loved our stay"

"I loved this hotel and found it beautiful and clean. Extremely safe to stay on my own and ideal location for shopping and the stadium. Brilliant choice for breakfast which could be hotter though. All staff were really lovely and polite."

"Yes"

"Hotel is a little tired in spots but overall a good location with very friendly helpful staff"

"Room was clean but surprised no water. Distinct lack of water available on site However the hotel was lovely and well kept"

"We thoroughly enjoyed our stay. The room was fine,clean and fresh. The dinner was excellent We were allowed into our room before the official time We will return "

"We stayed here for one night whilst visiting Chester. Although, not directly in the centre, it is only a lovely 15 minute walk along the canal to get there. The hotel is modern, with reception located at the bar. The atmosphere was lively and you also get a complimentary drink voucher on check in. A nice touch. We used these later and you can get either an alcoholic cocktail or a non alcoholic cocktail. Those are the options. The staff were friendly and helpful. The room itself was clean. They...

"Lovely big, clean room and friendly, accommodating staff. Breakfast was nice. Expect slightly faded grandeur rather than a modern property. Good value for money."

"Had a wonderful stay and all the staff were so helpful. The location was perfect and the room was clean and comfortable. Breakfast was also very good."

"Friendly, professional and caring management. Traveling with my handicapped father and the management team was compassionate and very supportive. A+++ experience. I recommend the hotel for those with handicapped family who wish to enjoy a respectful and caring experience."

"Room was clean and staff were helpful, had a family room with 2 double beds. But with having children and in a family room I would expect a child lock on the window. Also they was a screw sticking out through the wood of the room door frame latch plate.. apart from that the hotel was clean and staff were helpful."

"Very clean hotel and located in a very convenient location."

"Great hotel, friendly staff, good spa, decent breakfast (caters for vegetarians), convenient location, value for money!"

"Great location. Room was good for the price with a great view. Lovely and friendly staff. "

"Fabulous"

"We stayed in a superior room with lake view and was amazed on how beautiful the room and view were. We were very fortunate to have a room with veranda where we sat and just enjoyed the peace of our surroundings and the stunning lake. Breakfast was very nice as always and plenty to choose from. We didn't use to pool or spa as we were happy enjoying the sunshine and our veranda. Close to Chepstow Town centre. Friendly staff and easy check in."

"Fabulous location lovely room Breakfast was good too there was plenty of choice."

"Great location, lovely bedroom, good spa, amazing backdrop"