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"This place is absolutely filthy, it doesn’t look as though it has been cleaned in over a year. We would not recommend and still waiting for a refund as we left early. Very disappointing. Hotels.com you should take this off your rentals"

"Good location as not far from centre. Room (delux double) quite nice, clean however room would benefit from air con as it was uncomfortably warm (despite being cold outside). "

"Didn't use the spa"

"Lovely hotel nice and central ,staff were really nice and helpful.Breakfast was lovely all freshly cooked and very enjoyable "

"Great location for rugby. Lovely staff."

"Hotel is a long walk away from shops and restaurants. Rooms need serious attention. Bed and pillows were very comfortable "

"Great location, very friendly staff, beds were very comfy."

"Staff were lovely , rooms clean but beds were not comfortable, a bit to firm for my taste , otherwise charming hotel and there is a lift "

"No pets no work"

"Lovely stay "

"A first class stay A huge and I mean huge bed. The hotel and our room was really clean. The staff all wonderful "

"Clean and relaxing hotel, everything was fine. Staff friendly and helpful."

"Could not fault on 5th floor lovely and quiet "

"Everything was top class and the breakfast wow !!!"

"Stayed in a King Suite which was amazing. Spa was lovely and very clean. Ate in the restaurant one night which was also very nice. Relaxing and highly recommended."

"Good gaff"

"The hotel was ideally placed for the station, shops and restaurants and all the staff were friendly and efficient "

"Wow what a transformation Imperial Hotel has had. So impressive love the new design of the hotel it is so modern and so bright. So comfortable the new beds, fab decoration in the room, so clean, amazing shower and a huge HD interactive television. Also loved the Welsh cakes, cans of Welsh water, Welsh coffee and quality tea selection. As usual the staff are amazing especially the receptionist. We will definitely stay again."