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"Clean rooms, friendly staff. Nice and quiet area."

"Good clean room, didn’t have much interaction with staff as only a one night stay and going for ferry early the next morning so could have done with breakfast a little earlier than 8am"

"Nice hotel in the centre of Chester with very large comfortable rooms, friendly helpful staff & a car park albeit charged at £12/night, I’d happily stay here again"

"The Parkgate is centrally located and a fantastic option when visiting Cardiff. The service is great and the room was well appointed. The breakfast buffet was really good!"

"Staff were pleasant, room was ok. Pillows were flat. Breakfast was ok"

"Absolutely loved my stay here. The facilities and the location are both spectacular. All staff members were just brilliant. A particular 'shout out' to Sasha and John in the restaurant, Steak at Six. Thank you for taking such good care of me and my friends. We all had a fantastic time: Thank you. You are awesome at what you do."

"Staff were very friendly and helpful. Location excellent. The decor was rather tired but it was all very clean."

"Great location and value for money, would recommend for travellers on a budget."

"Muy agradable a la vista y con buen servicio del personal y buen desayuno. Al centro de la ciudad y a la Catedral se hacen 15 minutos caminado y a 10 minutos la estación de tren."

"The hotel is tired and has an overwhelming smell of stale smoke in the hallways and bedrooms. Staff were friendly but miscommunication between the front desk and housekeeping, meant that requests were missed or forgotten. Best bit of the hotel is the bar and outdoor terrace. The pool was lovely but the changing rooms were not. Definitely gives off conference vibes - would not stay there for pleasure."

"Most of the staff very good,breakfast vgood selection,nice to have 11am check out.."

"Lovely room, well appointed. The staff were really helpful and lovely. A great stay all round. No negatives whatsoever. Very convenient for the city but also for the motorway network. The spa was one of the best I've visited on a hotel site. Recommend highly!"

"Our sea view room was clean and spacious. The bed mattress was a bit uncomfortable though. The bathroom was clean. Could do with a couple of armchairs in the room rather than wooden ones but we didn't spend a lot of time in the room as we were out and about most of the time. The breakfasts were good with a good choice to suit most people. We've been to the grand now about 8 times now and have honestly never had any real issues. Looking forward to our next visit."

"No air conditioning, do not stay in summer months Small stuffy rooms Less than average breakfast On the beach front"

"All excellent except dogs permitted indoors. I agree with assistance dogs but 2 of my travelling companions have had adverse experiences with dogs. One was bitten by a family pet the other chased down the street by a Rottweiler that had escaped through a fence. Given that neither of those attacks were reported there must be more than double the 24,000 annual reported attacks. In addition hygiene can be an issue if dogs go into food serving areas! Since the pandemic there has been a proliferation...

"Lovely breakfast and slept well"

"Just a pleasant stay x"

"The staff were friendly and helpful, allowing storage of luggage and early check-in when we arrived. Room 109 was very small, with a waste-of-space secondary door and limited floor space. The card holder for the electricity connection was hidden when the door was opened, making it difficult to locate in the dark. The shower was very small with a triangular wall at one end, toilet was almost underneath the wash basin and there was very little space in the bathroom for toiletries and washing...

"I would not recommend staying at this hotel. The hotel advertises that it has parking, but when we arrived, there was no parking available despite this being listed as an amenity. To make matters worse, we were initially given a room that had clearly not been cleaned. The bed had been slept in, the room was dirty, and it was obvious it hadn't been prepared for new guests. Having to return to reception immediately after checking in was not the start to our stay we expected. The hotel also...