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"Clean room, excellent food. Very good spa"

"The rooftop room, was stunning. Breakfast excellent choices and all staff very friendly x"

"Not much for vegetarian.can be improved. Two lifts were not working. Nice hotel "

"Mit allem sehr zufried. Für mich bis jetzt das beste Hotel in UK !!"

"Nice hotel perfect for a short stay. Staff are very friendly"

"There was a good breakfast, hot and tasty, a good selection. The staff were helpful and friendly. My bedroom was snug and warm. The bar was good."

"The hotel is so old and was falling apart. The pool was in a sketchy basement with the lining of the pool coming up and bubbling. Our room had a shower with only hot water, springs poking out of the mattress and a toilet that didn't Flush. DO NOT stay here it's awful. s"

"This place is absolutely filthy, it doesn’t look as though it has been cleaned in over a year. We would not recommend and still waiting for a refund as we left early. Very disappointing. Hotels.com you should take this off your rentals"

"The hotel is best suited for one - or two if you don't mind having to step around each other. The rooms are quite small, the bed too big for the room. Rhe little deskette with chair, if used, collides with the bed. The bath has all the usual, but is by far, the smallest I've ever met. The good, though, is that the hotel is mere feet from Cardiff Central and is well located. The desk staff pleasant and helpful, and the bed is comfortable. It works if you arent going to spend any...

"The staff are a Great team, they made our stay very enjoyable. I have always wanted to stay there ever since I was a young boy . My wife and I will go back again. If all Hotels had staff so nice every one would have no complaints . David and the receptionist staff brilliant and the lady in charge of the restaurant and breakfast room all staff First class ."

"Beautiful rooms, lovely pool & spa. We love staying here "

"Booked a double room for 2 nights with pull out bed for my son - his bed wasn’t made up when we arrived - check in staff were rude and disinterested. Walls very thin, reception areas and restaurant nice, first floor, our room and pool area and changing rooms shabby and in desperate need of a deep clean, lick of paint / update. Service slow and ineffectual on several occasions. Several time staff just weren’t there. Surprise £34 charge to park the car in the hotel’s own carpark for two nights...

"Was clean and easy to find the hotel was lovely with a great pool even thought it was salt water Room was massive "

"Nice place to stay in Chester. The only issue is parking, specifically there is no reserved park for the duration of your stay. There are some spaces on a first come, first served basis, but if you leave you might not get a space when you return. I used the justpark car park opposite the Main Train station...7 min walk, but you can come and go as you please. "

"👍 "

"Booking in was very easy you book in yourself it very easy to do also could have gone to reception if needed. Approached by a very friendly member of staff if we needed help, informed of breakfast times and when the bar was open till. Rooms were lovely and clean. Special touch of a bag of 2p’s to go and spend at the arcades to relive our child hood memories very lovely touch. Definitely recommend this hotel and will return. "

"The spa changing rooms could do with a revamp - they are small, .cold and they don't smell great. More loungers around the pool area would add to the experience too. The corridor leading to the toilets off reception smells terribly and it was the same last time we stayed too, Other than that, the hotel is lovely, the food in the Palm Court is great and the breakfast great too. The treatments in the spa were also amazing. Bathrooms great in the rooms too."

"I’m extremely fussy and very particular, however I thought this hotel was absolutely lovely! The majority of staff were great, the food was wonderful and it was clean, comfortable, homely and had a really nice ambience. I’ve knocked a star off for little things like tiny plates for breakfast (what’s that all about?), crumbs were still all over our floor after the room had been cleaned, the floor to the shower was lethally slippy, the breakfast wasn’t kept hot (luke warm at best), and the...

"GOOD SELECTION FOR BREAKFAST. A BIT SLOW ON THE SERVICE - HAD TO GO LOOKING FOR STAFF ON A FEW OCCASIONS AFTER WAITING FOR BUTTER, MORE TOAST, MORE JUICE. WOULD HAVE LIKED TO JUST REMAIN SEATED WITH A MUCH QUICKER RESPONSE FROM STAFF."