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"I chose Chamartín the One as I wanted somewhere easy to get to from the airport terminal 4&4s with a connection to the Metro. I don’t know Madrid that well and while the centre seems to a few tube stops away the metro and trains go in lots of different directions so this turned out to be okay with one line taking me into the centre. The hotel was nice and clean and comfortable. There’s a nice looking restaurant and I found a nearby restaurant and tapas bar called La Taberna de Baco and their burgers were delicious. The train station area is under construction so to find the hotel you need to go up a set of escalators. If you come out of the metro or trains station these are just along the wall straight ahead of you. Small signs have been attached all along this wall to show you the way. At the moment this does the job as a nice hotel but in a weird entrance through all the exposed concrete and works. I’m sure it will look amazing when finished. Had a reasonable sleep on the 7th floor. Reception is on -2 and the lift you need to put in your floor number and it assigns you one of 4 lifts. There are no buttons on the inside of the lift so make sure you are in the right one."

"Airport shuttle,breakfast,clean room"

"Staff was great, breakfast was excellent, great location.in gothic region, clean hotel."

"A large very busy hotel but extremely efficient methods in breakfast room even at busiest times and most efficient lift system i have ever seen. The sky bar does get very busy though understandably with it's great views from 27th floor. Very friendly and helpful staff too in all departments. Hotel in a good location with good public transport including 001 free bus nearby. Highly recommended."

"The spa was an excellent amenity, and the breakfast was well worth it. The room was very clean."

"The breakfast was great, with a huge selection of foods. All organised, well laid out (at least 3 coffee stations), and very tidy. The staff at the hotel were consistently friendly and helpful. My room was very clean and comfortable, with English TV channels too! I didn't try the other facilities. "

"Tiny room and very expensive! They ordered me a cab , had to prepay and that was way over the actual cost of a 15 minute ride……… breakfast was average at best"

"Everything was good!!!"

"I asked the manager to call me- no response! My shower had cold water. My remote had low batteries and did not work correctly. The coffee pot in my room would only squeak out 2 inches of really black coffee when ai pushed the tall cop button. Sess was good at check in but I wanted to talk to the manager about an error in booking and he/she did not respond. I was charged for 3 nights when I only stayed one!!"