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"Overall experience was goo."

"Had a quick little stay. Property is in rough shape due to storms. So lots of repairs going on and very loud. The layout for driving in and getting parking is confusing. Need better signage for people coming in and out. Also the parking garage doesn't have elevators. Would be difficult for older guests. No access to the beach during repairs was kind of a downer. Overall it could be a great hotel. Just needs a lot of work as long as they put the money into it. But unfortunately tourism is way...

"Not a great breakfast."

"The staff people was very nice and respectful, we had a problem during the typhoon and they were on top of fixing it.👍"

"ビュッフェが豪華でした。"

"We stayed in Crowne Plaza for 5 days then switched to"

"ケトルがないという口コミも見かけたため少し心配していましたが、実際にはお部屋に用意されており安心しました。また、お部屋も広く、家族4人でも快適に過ごすことができました。 一方で、ドライヤーは洗面台に固定されており、コードも短かったため少し使いづらく感じました。気になる方は、ドライヤーを持参すると安心かもしれません。 また、ホームページには案内がありませんでしたが、ウォーターパーク「Tarza」が営業しておらず、とても残念でした。"

"We stayed in Crowne Plaza for 5 days then switched to Lotte Guam. We have to say Lotte has lots of room to improve their service. 1. Front desk staff told us there is an ice bucket in our room, however we did not see it. 2. Breakfast selections are poor. 3. There is no any signs in the room that call locally will charge a fee. When we check out, they charged us 0.75/minute. 4. If you lose your towel card or room cards, you will get charged (thank God! we didn't lose any of the...

"フロントの対応は良かったが、ロビーや廊下などホテル内全体の温度が暑すぎた。 ベッドメイク後のタオルの補充が足りずフロントに申し出したが、部屋に届けてくれるのも遅かった。 全体のガラスが汚すぎて、外の写真も撮れなかった。 部屋内湿気が多いようなカビ臭さを感じたので消臭剤や柔らかな芳香剤があると良い。"

"The staff are all friendly"

"ホテル併設のプールを楽しむことができました。ビーチも近いので、綺麗な海も満喫できます。スタッフの方も親切で丁寧に対応していただきました。ここのホテルを選んで良かったと感じました。"

"For being considered 5 star, it didn’t give 5 star vibes. I’d look at other options"

"okay"

"I stayed last year 2025 and returned 2026. One of the best hotels to include their amazing staff and room service. Definitely will be staying in the near future."

"The room was okay for the price. The hotel needs better plumbing. The toilet pressure was so weak. The bathroom sink was cracked and rusted. Tub is clogged. We were in a king size bed and the bed kept squeaking. Only thing new looked like the pillows. There was also a roach that showed up in our bathroom. The hotel definitely needs an upgrade."

"The room wasn't the cleanest, as evident by the dirt in the bedsheets upon arrival. The room is very dirt and the lights were flickering. The walls started sweating and ruined our appliances."