โรงแรมและที่พักในAgana Heights

"Restroom sewage backflow, terrible odor. Shower water is very slowand leaks on the shower head, requested for assistance but no one shows up."

"The royal orchid, one hotel has always been my go to hotel when visiting Guam. I have noticed over the years that the hotel is that a rundown state. Upon check in I was greeted with a very warm and welcoming staff. Very kind and professional. We checked into our 1st room (#636) as we started to settle in I saw a small roach on the floor and killed. When I opened the refrigerator to place beverages multiple roaches of various sizes came out of the cabinet the refrigerator was in. I immediately...

"no airport to the property. Only drop off shuttle from property to airport is available."

"The room price was fair. As soon as I entered my room, it had a sewage smell in the entrance and the smell got stronger throughout the night. I would probably not stay here again. But you can’t beat the price. I was only there for a couple of hours to rest and clean up before a flight."

"Great and helpful staff."

"The room was clean and quiet, the flooring beautiful, the view gorgeous, the beds comfy and luxurious. The AC and TV worked just fine and the staff were friendly. It's also an easy walk to the beach and coffee shop. I would've given the hotel 5 stars, except their boiler was out and there was no hot water. I was informed of this when I checked in, but it was late and I didn't have a backup hotel plan. Fortunately, the water was lukewarm, not cold. "

"There is an extra $40 fee per child over the age of 11 that was not included in the price of the hotel per night. Staff could not explain what this fee was for. "

"The hotel rooms need to be updated but overall it was ok place to stay"

"The staff there were pleasant and helpful when they could. That being said, this hotel did not match the pictures at all. Room was dark and gray and the bed was very hard. When we asked for 1 extra pillow, they said they didn't have any more. (There's a Kmart, like 2 miles away, so it's not like they didn't have the opportunity to get any.) I knew that there wouldn't be any breakfast, but there wasn't any coffee anywhere, not even instant coffee in the room. We had to go to a restaurant down the...

"スタッフの対応が迅速で良かった 日本語対応NGかと思ったがきちんと対応してもらえた"

"バスタブが初日全く掃除して無かった。蛇口から水が出なかったから掃除が出来なかったのか。自分で洗って腰が痛くなりました。しかし2日目からは改善していた。部屋は広く眺望も良い。テレビはNetflixは未導入。衛星放送でNHKの番組は視聴可能。 フロントスタッフは丁寧な接客でした。タクシーも呼んでくださいます。 夕方から使えた特別フロアでのおもてなしのお料理やドリンクは中々美味しかったです。 "

"Great place to stay. They have nice rooms, friendly staff, a convenience store. I hope they get the cafe / bar open in the lobby soon "

"New Harmon Loop Hotel is in an excellent location if you wish to be away from the beach. The room was very comfortable, bathroom is in great condition and spacious. The staff - exceptionally amazing. They truly make you feel as you are home away from home. There are several food selections below the hotel and in the surrounding area. Whenever visiting Guam, this will be my top selection! Great job NHL!!!"

"It was a great way to spend Easter with our family. We went bowling, cooked an Easter breakfast and went swimming in the pool. I was a relaxing time with many activities for the whole family."

"Room is spacious and staff are friendly. Lots of parking space. "

"The spaciousness of the room as well as its cleanliness. Being it’s a golf resort and the clubhouse was in a separate building, there was little to no foot traffic and minimal noise. Staff were friendly and attentive to our needs. The pool was not operational which attributed to the 4-star rating. "

"思ったより日本語は通じませんが、まあ何とかなります"

"プールは景色良い ビーチまでは階段昇り降り必要 立地抜群 ジムは筋トレ系のマシンが使えない フロントは英語です"

"館内は清潔感が保たれていてとても過ごしやすかった。 一方、トレーニングルームの機械が一部故障中のままであったり、プールも波のプールがメンテナンス中で使用できない、製氷機は壊れたままなど、 使用出来ない状態となっている設備等が散見された。 オフシーズンのなのか、全体的に人は少なめで静かな感じでした。"