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"Overall, the resort is great and beutiful, the staff are helpful. The only issue I had was the AC. I booked 3 rooms upon check in 2 rooms had an issue with airconditioning. I felt like our room isnt getting enough coldness like it supposed to get. I called they try to fix it but I think it is not fixed. Upon check in the receptionist mixed our rooms so it took a little longer to settled. The only thing also that I didnt like is the people from the premier who is trying hard to sell us a timeshare, it took us about an hour for questions and questions, I would say get into the point and stop beating around bushes, so both can save time, I felt like I was trap for 1 hour. But the resort is good. I might recommend it with friends and family but thinking about the selling part its giving me back the memories."

"un lugar tranquilo para disfrutar de una semana de vacaciones"

"Rooms were AMAZING. Staff were very friendly and helpful. Food was decent but the entertainment was very good as well. I would definitely recommend and come back."

"While the property itself is absolutely beautiful, our overall experience was disappointing due to several issues. The grounds, pools, and overall aesthetic of the resort are truly stunning and well-maintained. It’s clear that a lot of effort has gone into creating a visually appealing environment. Unfortunately, our room had multiple problems that significantly impacted our stay. The most concerning was the door lock — it would not lock properly, meaning anyone could open it without a key. We had to wait over an hour for assistance, and even after someone came to “fix” it, the issue was not fully resolved as we still couldn’t lock the door from the inside. This raised serious safety concerns. Additionally, the water pressure was very low, and the back door would not close all the way, which added to the frustration. What stood out the most — and ultimately affected our experience the most — was the service and food. Compared to many other resorts we’ve stayed at, the level of hospitality here was extremely disappointing. Much of the staff seemed unwilling to take initiative, showed little effort to understand or resolve concerns, and overall came across as unfriendly — especially toward families with children. Traveling with kids, this made a noticeable difference in how comfortable and welcomed we felt."

"Everything was wonderful we had a great time. The staff was super friendly and the nightly shows were a lot of fun. "

"Not the cleanness, the food was really bad amd the same food everyday"

"Clean room, staff was friendly, food was great, the room was a bit outdated but overall great stay. "

"I did not like the bathroom, i think it needs an upgrade, i hated the shower. The room was nice tho and the resort was beautiful just a bit too quiet."

"Absolute Perfection at Excellence El Carmen – Highly Recommended! I spent 7 wonderful days at this resort in April, and it was a flawless experience. We stayed in a suite with a private pool, which I highly recommend for anyone looking for true comfort and a relaxing getaway. The grounds and the beach are impeccably maintained and very clean. What I loved most is the balance—there is something for everyone, whether you are looking for great dining, active entertainment, or just peace and quiet. Everything was perfect from start to finish. I truly enjoyed my stay and highly recommend this hotel!"