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"Our stay at the W Punta Cana was far from ideal. While the property's design is beautiful and fitting of a luxury hotel, our group of ten experienced severe health and hygiene issues. On our last day, five people in our party suffered from severe diarrhea; we strongly suspect that the freshness or quality of the food was compromised. Furthermore, six members of our group broke out in red rashes, and five people sustained numerous bite marks that strongly resemble bedbug bites"

"Resort could not find our reservation so not a good start. The drove us to the preferred club and could not find it either. Had us complete check in paperwork and then took us back to where it all started. Food was ok, we were expecting better compared to other secrets we stayed. Staff made a reservation for us to a restaurant that was closed for that night. Not sure we will go back to this Secrets and might be time to try something different. "

"Some staff were rude, older crowd. Beautiful property"

"We had an AMAZING time! The property’s manager/main bartender made our time there extraordinary! He went above and beyond great customer service levels and because of him, emphasizing again, BECAUSE OF HIM and his outstanding level of customer service (which we are finding is difficult to find these days) we are planning on being back at least once per year! His staff/helper bartenders were great too, and Chefs made us some amazing authentic Dominican experience type food and drinks!!! We made...

"Great staff at restaurants. Hard to make reservations with app. Room service requests for towels etc took long. However food room service great. Also better entertainment is needed more cultural music or bands. "

"Clean room, staff was friendly, Needs more adult amenities "