We were in the hotel the first day from re-opening (november 7th). Staff 10/10 Bar 10/10
In our room the hot tub outside wasn’t working. There were just 2 restaurants opened: Taino and La Hispaniola. They offered us the Club so
We could go to Mirage and Elegance
In general, I rate my experience 8/10. Not bad, just a hotel reopening.
Todo fue más de lo que esperaba, desde el empleado que nadie nota, hasta los encargados de áreas, fueron súper amables, mi mejor cumpleaños sin temor a equivocarme.
Gracias por todo!!
un excelente hotel, calidad en el servicio y amplia variedad e. las comidas. Excelentes instalaciones. Deben cuidar más el mantenimiento de una de las piscinas que dan directo a las habitaciones porque se ve descuidada. La que está detrás del 2101 al 2108. La otra sugerencia es que deben señalizar el camino al parqueo. Lo demás excelente
TARDARON MAS DE 2 HRS EN ASIGNARME LA HAB, SIN CONTROL REMOTO EL AC NO FUNCIONABA, Y PERSONAL SEGUIA EN MANTENIMIENTO, LAS DUCHAS DE PLAYA NO FUNCIONABAN, LOS PLATOS PARA EL BUFETE ESTABAN MOJADOS CON AGUA.
The Colonial had just opened when we stayed there, and we weren’t told before booking. Many of the facilities were still closed, and the hotel was still fixing problems. In our room, for example, they had to finish installing the shower after we’d already checked in. When we finally used it, the drain didn’t work and water flooded the room. The air conditioning didn’t cool the room either.
We had to go to the hotel next door to use several amenities and get better dining options. Our experience at the Colonial was very different.
Based on our stay, I wouldn’t recommend booking the Colonial in the next few months. It might be worth considering once the facilities are fully open and the services are running properly. In the meantime, the hotel should tell guests before they book which amenities are available at the Colonial and which require going to the hotel next door.
Great Experience, but Some Opening-Day Issues — 4/5 Stars
I stayed at Majestic Colonial Punta Cana from November 7th to 9th with a group of eight people. Overall, we had a wonderful experience, although some issues affected our stay.
The online check-in was excellent and convenient, but our rooms were delivered almost an hour late despite it being opening day. They were also farther apart than initially promised.
Our biggest concern was the air conditioning, which barely worked in several rooms despite multiple reports. We also experienced water pressure issues that occasionally forced us to shower in other rooms.
On the positive side, the resort is beautiful, and the food was outstanding in quality and variety. We enjoyed the sports bar, gym, nightclub, and adults-only pool. However, the main pool was not ready and appeared dirty. We also appreciated the early morning beach cleaning.
The highlight was the exceptional staff: friendly, attentive, and genuinely welcoming. The waitstaff and butlers made our experience memorable.
Check-out was quick and effortless, and we could enjoy the facilities until our transportation arrived.
Despite some maintenance issues, we genuinely enjoyed our stay and would consider returning once these concerns are addressed.