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"Over all good"

"Just got back from Serenade. The week was all sun. Beach was nice and breezy. Water had a lot of Sargassum unfortunately, but we managed to find open sections in the water where it was clear. The pools and water pools were simply amazing. I think we spend 7 hours there some days. Food was A La Carte were pretty good. The Cut was 9/10, Olivo was 8/10. The buffet was 7/10. House keeping and refilling the mini fridge was spot on. Overall it was a nice vacation and I would definitely come...

"My husband and I stayed for 4 nights in April 2026 and we will not be going back. Although the property and beach is beautiful, the staff was not friendly AT ALL. They were rude, not timely, and seemed bothered for being there... especially if we requested something. Additionally, it was so hard for us to get any dinner reservations on their app so we were stuck with either the buffet or having to fight with the restaurant hostess and manager to give us a table when we saw the restaurants were...

"Amazing vacation I love this resort its actually our 5th time at hard rock punta cana"

"Nothing special "

"I enjoyed the beautiful view of the property and beaches. I didn’t enjoy the limited amount of entertainment"

"The hotel is very good. The buffet food was excellent, the pool is large, and the bar offers great service. The staff is very helpful, and the nightly shows were very enjoyable as well. My only complaint is about the credits that Expedia offers to VIP clients. It would be great if the gift shop were included, because in the other places where you can use the credit, you have to spend a certain amount to receive a discount, and there is a specific minimum required to apply it."

"Everything was great, preferred is the way to go."

"What a time my wife and I had. We first went here for our honeymoon 16 years ago…we won’t wait that long again. The staff and their genuine care about you enjoying your time there is what sets this place apart. You won’t be sorry you booked this amazing vacation."

"All was nice, always come back but this time it was very noisey because they are doing construction work right in front of our room"

"Excellent vacation at the Barcelo resort. Great amenities and a lot to do. Very good restaurants. My concierge Venancia was extremely helpful. Will come back. Thank you!"

"It is a great resort , food is good , our room was bit and by the pool, the water park was great for kids age 6 and under , the steak house has very good food but very slow service. The kids activity schedule that is posed on the app they do not follow it. We had to cancel a reservation to make it to a kid event but there was no event anymore. Other than that it was truly the beat resort we stayed in, regarding service at the resort and the buffet , and the room and the plaza area was so...

"Professional staff "

"Food was not seasoned and not as hot as I expected. Rooms needed updating. Cleaning lady was very rude the first day because I asked for a wash cloth. My refrigerator was leaking the first night. AC was cut at 22 so it feels humid and you feel hot. Would not recommend this hotel. The waiters and bartender was great!! That the only part. Jose is the best bartender. "

"Our room was not clean when we entered for our week stay"

"Cons: Bathroom was dirty, shower head was broken, the entertainment staff were terrible. They didn’t engage anyone into doing anything, didn’t participate in 92% of activities, some of the staff were insanely rude. There was a roach that ran past the spice restaurant table, and staff don’t know how to handle complaints. At check out they asked me about the urine that we found on the toilet, why you asking me at check out? Pros: minus the roach, food was good. Plenty of pool space, family...

"I had an amazing experience at RIU Hotels & Resorts! From the moment I arrived, everything exceeded my expectations. The food was consistently good with plenty of options to choose from, and every meal felt fresh and satisfying. Being an Elite Club member truly made the trip even more special. The added perks, exclusive access, and elevated service made me feel valued and well taken care of throughout my stay. The staff was friendly, attentive, and always ready to help, which made the entire...

"Staff was very friendly and helpful! Property was clean, well maintained, and very nice. Food was great We really liked that you didn’t have to pay extra for a lot of the really great amenities available."

"Yes, very enjoyable and very good attention and service !"

"Jhandro was amazing at the front desk. The staff was friendly always and we had everything we needed quickly. We stayed on the top floor and tipped well to get a nice room with a view! We also were able to go to the next resort over Bambu which was awesome! The Krystal restaurant was amazing also! Thanks Riu palace we will see you again soon!"