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"Staff"

"Don’t feel safe. I found a strange girl drug up and drunk sleeping in my room and nobody gave us an explanation or apology. All they did was move us to a different room."

"This is an objective review. We traveled to this resort for the first time. Family of four with two kids aged 9 and 4. First, positives: (1) plenty of kids’ activities: virtual reality, arcade, laser tag, ice cream, cotton candy machines; (2) Great waterpark for all ages. (3) plenty of pools; (4) the room was good - Islander Junior in building 5B - central location. Easy access to different parts of the resort; (5) Casino - excellent. Las Vegas quality; (6) Nightly shows - excellent. Quality...

"The property is not clean at all, the staff are not friendly, they don't like to be bothered with questions, they are not helpful at all. I am very disappointed 😞 about everything..."

"The smell in the building and room was terrible. I woke up every morning with a sore throat. I swear my room had mold in it. The room service did not actually clean room and the food was terrible definitely not worth it"

"La gente amable Lo que no me gustó que en los restaurantes no ahí baño"

"Everything was very good , clean and organized. The food was great and the staff there was very friendly and welcoming. Thanks Majestic Elegance Hotel , and a big thank you to all the staff there for the hard work that they do . Highly recommend it !!!!"

"Food is not great especially if you are vegetarian. Buffet smells terrible. Can’t get reservations to the specialty restaurants."

"Elevator didn’t work, ceiling was leaking, need variety in the music, and the food is absolutely horrible across the board I didn’t eat all week there"

"The staff was amazing, the bingo guy everyone handles us with care highly recommended"

"Staff necesita mejor organizacion hacen esperar mucho en los restaurants y a veces el que entro primero termina comiendo de ultimo… necesitan animar en la placita en la noche sin importar si no es fin de semana en el buffet me gustaria que donde ponen su comida sea en algo que lo mantenga caliente asi el viajero podra difrutar mejor de la calidad de los alimentos y que en la noche todavia mantengan el servicio de los carritos qué traspartan a las habitaciones porque muchas veces no hay y...

"The couples massage was amazing. It was followed by aromatherapy, sauna, Turkish bath, cold plunge, water therapy, and finally hot stone. All unexpected at no additional cost"

"Muy bonito hotel! Las albercas muy padres! El acceso al mar muy bonito. En general está muy bien! Pero siento que la atención no es tan buena, salvo por algunas excepciones! Hubo gente que nos atendió increíblemente bien como Félix, Eliezer y Juan C. De la barra en la alberca preferred De ahí en fuera sentí una atención regular… La comida en sus restaurantes de especialidad es muy rica Pero el buffet es malo Y su especialidad no son los mariscos También sentí que los shows y el ambiente no...

"This place is absolutely beautiful. Views are amazing! Definitely a more classy vibe than Riu and everything was kept extremely clean. They would turn over my room 2 to 3 times a day and everything was always fully stocked in the room. The buffets were delicious and the restaurants were very nice. However, the wait times to get your food ordered at the restaurants were pretty slow and the food was hit or miss at the dine-in restaurants. That did not take away from my overall experience. I would...