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"Great staff"

"It was very convenient location!! The only thing not so convenient was the parking, I guess it depends the week you go, but the on-site self parking was sold out when we went (May 8-10, 2026) and the only other option was off-site parking… it was a block away, not bad but I would’ve paid the extra for onsite parking for the convenience. Make sure to bring cash because there’s so many other overnight parking lots that are only $30 a night!!! Right across from the hotel. The hotel was so nice, renovated and clean! The check in was quite long but expected, the only thing I would add that was a little weird was our washroom didn’t have a working exhaust fan, and when we called it in they said there was one… but the entire ceiling was plastered… so not sure how that was the case, we just had to leave the washroom doors open after use to let the air out… otherwise I will stay there again the gym and pool were great!! (We got room 2501 btw) "

"Property was under renovation so hard to give it a fair rating. It does need more elevators."

"During my stay, there was a strong marijuana smell coming from neighboring rooms and throughout the hallway, despite this being a non-smoking hotel. The smoke caused asthma-related breathing issues and resulted in excessive use of my inhaler throughout the stay. Guests were fraternizing and drinking in the hallways, leaving very little room to comfortably walk through the corridors. Alcohol bottles and trash were also left throughout the hallways for extended periods of time. Several times throughout my stay, I contacted the front desk to complain about the conditions. Security or an officer would briefly clear the hallway, but shortly afterward the same individuals would return, sitting on coolers, drinking, and continuing the disruptive behavior. The issues were ongoing and never properly resolved. The only solution offered by management was for us to move to a downgraded room, which I found very insulting considering we were not the cause of the disturbances or misconduct. Rather than properly addressing the behavior of the disruptive guests, it felt as though we were inconvenienced further for simply expecting a safe and peaceful environment. In addition, the guest children were repeatedly running up and down the hallway playing hockey throughout the evening, including during the hotel’s listed quiet hours. Loud music and excessive noise also continued during those hours, making it difficult to rest and enjoy the stay."

"Room temperature could not be adjusted. Too hot all night."

"You have to have a drink at the lobby bar. Amazing"

"Even though there was no view of the Falls, the location was very convenient. The connection to nearby Hotels and amenities made walking in the elements easy. The rooms were large and clean. Excellent water pressure, nice bath and toiletries. Nespresso machine, unlimited coffee pods and water bottles was essential. Staff was friendly, took a while sometimes to get requested items. The room felt a little "corporate", but overall very nice. There were some strange noises, like clicking or creaking even though we were on the top floor but not too bad"

"Hotel was well maintained, and had great views from the higher floors. We aware that the “exterior rooms” were not as well maintained and are not disability accessible. The hot tub and sauna were also well maintained. We were able to walk to anything we wanted without issues, and felt very close! The parking is a bit small, but was still manageable."

"Room had a nice view.. and staff was helpful and friendly"