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"Hi, we stayed for two nights in the room on the first floor. Hotel atmosphere was perfect , especially at Q restaurant. But the room was very noisy in the morning I believe it was loading area and the window was covered with some paper so there was no city view either. Pool is very small. So if there will be three families with two kids each there will be no space. HK took ages to come to the room upon request. I think the hotel staff is using the name of the hotel cause this hotel is in the...

"Amazing hotel in a great location. Staff were very helpful and polite, we had a room overlooking the water, beautiful views."

"clean room，helpful and friendly staff"

"My room was great except for sharing it with a mouse. Traps were put out with out but without success :("

"No balcony accessible from our rooms, but the buffet breakfast was delicious and well presented. The staff at the front desk, housekeeping and dining areas were helpful, quiet and pleasant. Our rooms were clean and comfortable. I would have given the stay an excellent rating if 1. The coffee maker in my guest’s room had functioned properly and 2. The toilet seat in my guest’s room had been able to stay up without holding it. These 3 items did not detract from our having a fantastic stay but were...

"very luxurious hotel ; complementary kayak and bicycle. great ocean view exceptional"

"Wonderful view of the Victoria Bay. Can see the Parlimont Building and Welcome to Victoria outlined with flowers."

"Bad experience with room service, they never showed up for the 1st day.. Had to ask reception, and when they came the 2nd day they showed around 3:50 and we were just git back from the swimming pool, we waited a long time dripping on the floor until they finished. Was expecting them to show up early instead of late afternoon!!"

"nice room with kit hen"

"The whole experience was great until the last day when we had no hot water."

"Dated but clean hotel! Comfy beds & very convenient location. There was no fan in bathroom & raised step to go into bathroom was a hazard. There is a pool/hot tub but amenities to enjoy them are lacking."