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"Property was nicely placed right by the beach. The staff was friendly."

"Very good location."

"The rooms on the 12th floor were amazing and actually updated really well. We had a modern TV, big bed, it was quiet and the view was amazing. The staff was really helpful. Unfortunately, the pool was closed during our stay. Restaurant staff very helpful, we had a nice dinner."

"Rooms could do with a refresh - peeling wallpaper. A few staff were pleasant and helpful but overall rude and uninterested. When we checked out all we got was ‘that’s you’ no did you enjoy your stay. Food offering at Beach Bar was not great and of poor quality - did not try breakfast or dinner. Overall okay but could easily be a lot better."

"Location was excellent and the staff were helpful and friendly. The property itself needs upgrading. For the price of a 4 star hotel it didn't deliver. I stayed 5 nights to only be told on arrival that there would be no room service and you have to discard your own rubbish. The spa wasn't working and the pool had to be closed for 2 days. The carpet smells mouldy, especially in the hallways. My room didn't meet my expectations, with outdated furnishings and the shower inside the bath tub....

"Friendly staff Breakfast not to the standard you would expect from the Hotel brand. Rooms were aged but maintained well. Room could have been cleaned better, there was hair in the shower and diamonties on the bathroom floor from the previous guests. Advertised with mini bar, the fridge was empty, no complimentary milk or Tea/Coffee/Water. There was a coffee pod machine however. Rooms are advertised as sound proof, this is not the case. There is lots of road noise and external noises that carry...

"It is a great holiday park for families. There are many facilities on site to keep the kids busy. Some facilities close in the evening, so keep an eye out on close times to avoid disappointed kids."

"Locality perfect for walking to the wharf for reef excursions. And the CBD. Only stayed for one night but the facilities (pools etc) looked amazing. Desk staff were lovely."

"I could see that they are doing renovations and it is going well. Our room was clean and a good size. The pool was wonderful, just the right temperature and lovely furniture. The staff was helpful and friendly. The location was good for us and walkable to the beach and safe."