"Great staff, good location. Do Not book Privare Transfer to Mu Cang Chai. Driver was ill prepared got a flat tire and dis not have a spare. This meant having to pay for a Hotel and mine and his food at MY COST. Due to Typhoon, ended up having to stay 2 nights, only 34 kms from my destination. Also had to pay for a motor taxi at MY COST from Hotel to Mu Cang Chai. I am expecting a reimbursement. Driver is to immature to be employed for Client Service."
"Even a bit old hotel, all staffs are very friendly and nice. They knows how to deal with the customer professionally. The buffet breakfast is also good. Very worth to money."
"We loved hospitality and kindness of every one in the hotel, Lilly at front desk was super helpful with all advice we needed. She helped us to reserve amazing transportation in high end SUV with private driver as well. Food and service in restaurant is 5 star ! Delicious breakfast, Hotel is very clean and in great location. "
"Breakfast was very good. However, if you are staying longer than 3 days, the selection gets old. I suggest getting breakfast at different places.
The staff are very welcoming and helpful. Your check in starts with the manager, Henry, who made sure to make sure our stay not just with their hotel, but n Hanoi, very pleasant."
"My third time at this property. I had been going back and forth since I was there for a conference at contemplated staying at the conference hotel. I’m so glad I ended up staying at the Oriental Jade! Feels like home and you still feel like a VIP and family when you stay there. Even though I ended up only staying less than 24 hours due to delays with Typhoon Ragasa , I felt well taken care of : quick check - in after 1am, excellent breakfast buffet and breakfast service, incredible front desk...
"I would like to recognize the staff at the Aurora Hotel, specifically Ms. Mia, Mr. Tee, and Mr. Andy, who were exceptional. The 3 of them went above and beyond. to make my stay enjoyable. Ms Mia was so pleasant and a joy to talk with, Mr Tee gave me some great ideas in my travel plans as an adventurer, and Mr Andy was really interested in how my day went. The rooms were to my liking, and I asked to be placed on a lower floor, which they were able to accommodate. Any restaurant, massage,...
"There is no words to describe the staff professionalism, attitude and amazing service!!
Indeed it exceeded by far our expectations.
Special thanks to Lisa at the front desk, Quan Dinh the tour specialist and a friendly hug to Leu which served us amazing Negronis at the rooftop bar!"
