Search Hotels Near bet365 Stadium, Stoke-on-Trent

"Breakfast menu was limited. Overheard the chef saying to staff member they had mushrooms but will take some time to bring out but then comes to me an says they’re completely out and won’t be adding to breakfast despite there being hour or so to breakfast time finishing. Headboard in bedroom had a dangerous nail sticking out. The en-suite was ridiculously tight with the toilet placed so close to the bathtub there was no room- maybe for a small child. Room wasn’t hovered after we’d been out all day. Pool reception area was filthy - they had an open day for free membership day but didn’t bother cleaning the area full of used dishes and dirty cups. Overall poor service - won’t be back and won’t be recommending to anyone!!!"

"Clean comfy room, will stay here again"

"The key was missing from the key safe and having phoned the owner it turned out that a member of staff had walked off with the keys. Also no shower gel. With the kitchen being the other side of a vary thin wall i was awaken around 6am by noise in the communal kitchen."

"When i arrived i was sent the code to the key safe to get the keys. When I opened it there was no key in the safe. Having phoned the contact number and cutting a long story short a member of staff had gone off with the keys in his pocket. Also there was no shower gel in the shower. The kitchen is communal and the walls are not thick and I was awaken by the sound of cups being knocked together at approximately 6 am."

"Lovely friendly staff. Great breakfast"

"Really disappointed with my stay for the price. Really poor room, breakfast was awful and had to pay extra for parking - which i was emailed about the night before my stay and price stated (£6) was incorrect. I paid £7.40 for parking for less than 20 hours. "

"Very friendly and helpful house manager who set up TV in another room given my room was taken Lucky he was there and door was open on arrival however as otherwise would have been tragic as no idea how I would have got in and my room had been double booked with clients already in and if any issues, no idea where he is to get hold of which was the case later as I had no towels so was leant one from another room. Luckily another room was available so I had somewhere to stay on arriving!! Could have all gone so badly! Advertisement also suggests I had a bath hence why i booked it but no bath available!! The place was very clean and very comfortable bed and pillows so slept well. I was lucky with other things!! The review would have been appalling otherwise. Also please use white bedding rather than random duvet sheets...looks more professional. Plus paint the small areas of wall white that have been stained or paint fallen off "

"The property itself was spotless. I didn't see a speck of dust. It is obviously cleaned pretty much daily. The bathroom was spotless and the shower was good. The kitchen was clean and had everything you needed. I would add some baking trays and oven gloves but apart from that it was great! The bedroom was clean and tidy. The windows had all been opened beforehand to air out the house. Towels were provided for each person which was handy as my girls forgot theirs. The beds were quite hard but everyone has their own preference. We shared the house with 2 ladies the first night who were really quiet. The second set of guests were much noisier; banging cupboards and doors early in the morning, but that isn't down to the host. I would definitely stay here again if I was in the area. The only thing I would improve is the communication. We drove 4hrs and despite messaging and calling a couple of times it took a long time to get the code for the key safe. "

"It was a room in a house "