Search Hotels Near Bávaro at San Juan Shopping Center, Punta Cana

"Very poor customer service "

"We choose Serenade hotel because of the beautiful and shallow beach. Great ocean without waves. But this is only good part about the stay the rest was terrible. Stuff at the buffet very bad. They gave us a table , while we were grabbing a food, nobody cleaned the table. No water or silverware. We got back to the table and were waiting minimum 10 minutes trying to find a table service, who can bring us at list forks. Front desk service also forgets about your needs . First day I asked iron, front desk guy told me he would send me a steamer to the room . Of course it didn’t happen. But the worth part happened when sink in my room got clogged up with previous tourists hair. First day water in the sink will go down very slow, but I did not pay attention. Second day after we took shower I noticed a lot of water under the sink. I called to front desk asked about maintenance guy . He came in a little bit tried to fix it he open up pipes under the sink and cleaned all this discussing stuff from it and left on the floor in the bathroom "

"The staff was great, Any liriano was our concierge and took great care of us, she made sure our stay was memorable and stress free, we got an upgrade to a suite since they over booked so 10/10"

"An honest review. Rooms are clean, but smell musty until you adjust the thermostat to 74 and low fan speed. Too much AC and humidity mix causes the smell. The resort staff are friendly and try their best to help you enjoy your stay, but language is definitely a barrier. I will not hold that against them because I can't speak Spanish either. Property grounds are exceptional! Amenities are abundant. Great for adults and children with plenty to do. Pool area was beautiful and the water park was great...even for our 2 year old granddaughter. Towel game is always in play but I had no problem finding a spot for 5 at 8:00am. Check in was relatively easy but they always try to upsell. I'll take care of you if you take care of me is a common theme. Doesn't matter which room you stay in you will hear everything outside your door. Bars....pack your patience, slow service....hold a $5 bill in your hand then they look at you. Drinks are good, but you may get faster service if you wait for someone to come around and ask you. Food is good for the most part, buffet has good options and excellent pizza. Tried a few restaurants and they are decent, nothing to right home about, but depending on how busy the resort is you may not get in unless you book 2 days out. Beach is nice but the ocean is weedy. If I were to go back to the DR I would stay here again."

"Was a great experience"

"The spa massage was amazing. The ocean view was picturesque. Definitley a recommended resort. "

"Prior to transferring to our resort stayed here for one night…it was awesome had plenty of amenities close by and hotel was very clean! Cool lobbby area and wonderful breakfast. "

"Very cool "

"El hotel tiene dos nombre Probar arriba y Faranda abajo . Todo bien lo único que tienen que estar claro con el desayuno que incluye por qué nos dieron solo frutas, dos pedazos de pan y un café . Las chicas muy amables. "