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Serenade Caribe Club Family Beach Resort – All Inclusive

4.5 star property

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A short walk from Cabeza de Toro Beach, Serenade Caribe Club Family Beach Resort – All Inclusive provides a free breakfast buffet, free water park access and 3 swim-up bars. With a beachfront location, a beach bar and beach massages, this hotel is the perfect place to soak up some sun. Indulge in a Swedish massage, a body scrub and a body treatment at the on-site spa. Be sure to enjoy a meal at any of the 9 on-site restaurants, which feature Italian cuisine and more. The gym offers Pilates classes and fitness classes; other things to do include beach volleyball, basketball and rowing/canoeing. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with concerts and live shows and a terrace.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is ฿8,553
฿10,948 total
includes taxes & fees
27 Aug - 28 Aug

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Luxury Room, Garden View

Free minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Room, Garden View (2+1)

Free minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View (2+1)

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds OR 1 King Bed and 1 King Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Room, Garden View (2 Adults + 2 Children)

Free minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View (2 Adults + 2 Children)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Room, Garden View (3 adults)

Free minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View (3 adults)

  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Room, Garden View (3 Adults + 1 Child)

Free minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View (3 Adults + 1 Child)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Room, Garden View (Single)

Free minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View (Single)

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Room, Pool Access

Free minibar, in-room safe, desk, blackout curtains

Luxury Room, Pool Access

  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Room, Pool Access (2 Adults + 1 child)

Free minibar, in-room safe, desk, blackout curtains

Luxury Room, Pool Access (2 Adults + 1 child)

10.0 out of 10
Exceptional
(2 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Room, Pool Access (2 Adults + 2 Children)

Free minibar, in-room safe, desk, blackout curtains

Luxury Room, Pool Access (2 Adults + 2 Children)

8.0 out of 10
Very good
(1 review)
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Room, Pool Access (3 adults)

Free minibar, in-room safe, desk, blackout curtains

Luxury Room, Pool Access (3 adults)

  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Room, Pool Access (3 Adults + 1 Child)

Free minibar, in-room safe, desk, blackout curtains

Luxury Room, Pool Access (3 Adults + 1 Child)

  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Room, Pool Access (Single)

Free minibar, in-room safe, desk, blackout curtains

Luxury Room, Pool Access (Single)

  • 51 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Queen Beds OR 1 King Bed and 1 King Sofa Bed
  • Free Wi-Fi

Family Room, Garden Area

  • Sleeps 1
  • 1 King Bed and 2 Large Single Bunk Beds
  • Free Wi-Fi

Family Room, Garden Area

  • Sleeps 2
  • 1 King Bed and 2 Large Single Bunk Beds
  • Free Wi-Fi

View all photos for Family Room, Garden Area

Free minibar, in-room safe, desk, blackout curtains

Family Room, Garden Area

  • Sleeps 3
  • 1 King Bed and 2 Large Single Bunk Beds
  • Free Wi-Fi

View all photos for Family Room, Garden Area

Free minibar, in-room safe, desk, blackout curtains

Family Room, Garden Area

  • Sleeps 4
  • 1 King Bed and 2 Large Single Bunk Beds
  • Free Wi-Fi

Family Room, Pool View, Ground Floor

  • Sleeps 1
  • 1 King Bed and 2 Large Single Bunk Beds
  • Free Wi-Fi

Family Room, Pool View, Ground Floor

  • Sleeps 2
  • 1 King Bed and 2 Large Single Bunk Beds
  • Free Wi-Fi

View all photos for Family Room, Pool View, Ground Floor

Free minibar, in-room safe, desk, blackout curtains

Family Room, Pool View, Ground Floor

  • Sleeps 3
  • 1 King Bed and 2 Large Single Bunk Beds
  • Free Wi-Fi

View all photos for Family Room, Pool View, Ground Floor

Free minibar, in-room safe, desk, blackout curtains

Family Room, Pool View, Ground Floor

  • Sleeps 4
  • 1 King Bed and 2 Large Single Bunk Beds
  • Free Wi-Fi

Luxury Room, Pool View

  • Sleeps 1
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Luxury Room, Pool View

  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Luxury Room, Pool View

  • Sleeps 3
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Room, Pool View

Free minibar, in-room safe, desk, blackout curtains

Luxury Room, Pool View

  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Room, Pool View

Free minibar, in-room safe, desk, blackout curtains

Luxury Room, Pool View

  • Sleeps 3
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Room, Pool View

Free minibar, in-room safe, desk, blackout curtains

Luxury Room, Pool View

  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi
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About the area

Located in Punta Cana, Serenade Caribe Club Family Beach Resort – All Inclusive is near the airport and on the beach. Cocotal Golf and Country Club and Iberostar Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Cabeza de Toro Beach and Bavaro Beach. Consider Coco Bongo Punta Cana for a night out or Bavaro Adventure Park if you're travelling with kids. Take the opportunity to explore the area for water adventures such as sailing. Visit our Punta Cana travel guide
Map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000

What's nearby

  • A coastal landscape with a beach, clear blue waters, and a hill with dense green trees.
    Catalonia Caribe Golf Club
    13 min walk - 1.1 km
  • A wooden pier extending into a calm sea with a clear sky.
    Dolphin Explorer
    20 min walk - 1.7 km
  • A beach with palm trees, a boat, and people on the sand.
    Cabeza de Toro Beach
    5 min drive - 1.8 km
  • A beach with palm trees and turquoise water.
    Bavaro Beach
    23 min drive - 16.1 km
  • Bavaro Lagoon
    10 min walk - 0.9 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.)
    21 min drive

Restaurants

  • Windows Restaurant
    18 min walk
  • The Cut
    14 min walk
  • The Win
    15 min walk
  • Koi
    10 min walk
  • Catalonia Bavaro Lobby Bar
    17 min walk

About this property

Serenade Caribe Club Family Beach Resort – All Inclusive

  • Luxury all-inclusive hotel on the waterfront
  • A short walk from Cabeza de Toro Beach, Serenade Caribe Club Family Beach Resort – All Inclusive provides a free breakfast buffet, free water park access and 3 swim-up bars. This hotel is a great place to bask in the sun with a beachfront location, a beach bar and beach massages. Indulge in a Swedish massage, a body scrub and a body treatment at the on-site spa. Be sure to enjoy a meal at any of the 9 on-site restaurants, which feature Italian cuisine and more. The gym offers Pilates classes and fitness classes; other things to do include beach volleyball, basketball and rowing/canoeing. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with concerts and live shows and a terrace.
  • Other perks include:
    • 5 outdoor pools and a children's pool, along with a lazy river, a waterslide and 3 swim-up bars
    • Free self-parking
    • A theme park shuttle, ATM/banking services and a water dispenser
    • A porter/bellboy, a 24-hour front desk and evening entertainment
  • Room features
  • All 842 rooms offer comforts such as air conditioning and free stocked minibars, as well as perks such as free WiFi and safes.
  • More amenities include:
    • Bathrooms with rainfall showers and free toiletries
    • 50-inch Smart TVs with cable channels
    • Wardrobes/cupboards, balconies and LED light bulbs

All-inclusive details

  • This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks and select beverages included
    • Basic alcoholic drinks included
    • Room service during certain hours (limited menu)
    • In-room minibar (all beverages included)

Activities and facilities/equipment

  • All non-motorised water sports are included.

Water activities

    • Kayaking
    • Rowing/canoeing

Land activities

    • Fitness facilities
    • Volleyball
    • Children's club

Lessons/classes/games

    • Aerobics
    • Dancing
    • Water fitness
    • Yoga

Entertainment

    • On-site entertainment and activities
    • Access to off-site nightclubs
    • On-site live performances
    • Theme parties

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  • Pool
  • Breakfast included
  • All-inclusive
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฿8,778 total
includes taxes & fees
26 Aug - 27 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Bus station shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • 3 swim-up bars
  • 7 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe

Restaurants on site

  • Restaurante Asiatico
  • Restaurante Brasileño
  • Restaurante Italiano
  • Restaurante Mexicano
  • Restaurante Steak House

Things to do

  • 5 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Books
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Karaoke
  • Lazy river
  • Paddleboard
  • Pilates classes
  • Playground
  • Rowing/canoeing
  • Shopping
  • Splash pad
  • Table tennis
  • Water sports equipment
  • Waterslide

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free water park access
  • Lazy river
  • Lifeguards on site
  • Playground
  • Pool toys
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Hand-held showerhead
  • In-room roll-in shower
  • Lift
  • Magnifying mirror
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2026
  • Designated smoking areas
  • Lifeguards
  • Reception hall
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Meal delivery service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from midnight to 6:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Google Pay and Apple Pay
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property
Children under 18 years old are not allowed in the fitness facility without adult supervision
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Serenade Caribe Club Family Beach Resort – All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool. Pool access is from 8:00 AM to 6:30 PM.

How much does it cost to stay at Serenade Caribe Club Family Beach Resort – All Inclusive?

As of 28 Jul 2026, prices found for a 1-night stay for 2 adults at Serenade Caribe Club Family Beach Resort – All Inclusive on 27 Aug 2026 start from ฿8,553, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Serenade Caribe Club Family Beach Resort – All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Serenade Caribe Club Family Beach Resort – All Inclusive?

Self-parking is free at this property.

What time is check-in at Serenade Caribe Club Family Beach Resort – All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Serenade Caribe Club Family Beach Resort – All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Serenade Caribe Club Family Beach Resort – All Inclusive?

Yes, the property is all-inclusive. Food and drinks are included (with some restrictions), and activities include kayaking, rowing/canoeing, volleyball and more.

Where is Serenade Caribe Club Family Beach Resort – All Inclusive located?

Nestled on the beach, this Punta Cana hotel is within 1 mi (2 km) of Bavaro Lagoon and Cabeza de Toro Beach. Downtown Punta Cana and Carol Downtown Mall are also within 6 miles (10 km).

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Reviews

Serenade Caribe Club Family Beach Resort – All Inclusive Reviews

8.0

Very good

9.2

Cleanliness

8.2

Amenities

8.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 25 out of 50 reviews
Rating 8 - Good. 10 out of 50 reviews
Rating 6 - Okay. 6 out of 50 reviews
Rating 4 - Poor. 6 out of 50 reviews
Rating 2 - Terrible. 3 out of 50 reviews

Reviews

Verified

6/10 Okay

Wendy Viridiana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is brand new, its really beautiful, however it has a lot of issues still. Elevator at lobby wasn't working all the time. The food at the restaurants takes about an hour to be served. My room got flooded, a pipe exploded. Restrooms in public areas were always out of soap. My bags took an hour to be delivered from my hotel to the lobby. They still need to work on a lot of things to become an excellent hotel. However. Service and amenities are great. Night shows ara a plus.
Stayed 6 nights in Jul 2026
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering it was opening week of the resort, and some amenities were not available, we still had a wonderful time. The staff was very friendly and helpful, especially the entertainment crew. Mr. Alfredo Zapata and the rest of the crew were energetic, friendly and made the experience fun and enjoyable. The grounds and rooms were beautiful and well kept. There was always a staff member cleaning or maintaining the grounds and beach, The food and beverages were delicious, with many different choices to enjoy. The pools and waterslides were excellent as well. We would definitely go back to enjoy our next family vacation. We recommend this resort.
Stayed 4 nights in Jul 2026
Verified

10/10 Excellent

Murat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel excellent for family with kids.
Stayed 4 nights in Jul 2026
Verified

8/10 Good

Jovanny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except for drinks, and the beach . The hotel is a completely new structure and its very nice. The rooms are perfect and very clean
Stayed 3 nights in Jul 2026
Verified

10/10 Excellent

Mladen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here with our kids and had a fantastic time. The hotel is super family-friendly and the staff was really nice. ​The Pool: The kids loved the pool and waterslides. It kept them busy for hours. ​The Rooms: Very clean, spacious, and comfortable for a family. ​Food: Good food options for both adults and picky eaters.
Stayed 6 nights in Jul 2026
Verified

10/10 Excellent

Alexandra Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Jul 2026
Verified

10/10 Excellent

Hulya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new hotel.. Everything was perfect. I like ala carte restorasyon and food. Too.
Stayed 5 nights in Jul 2026
Verified

10/10 Excellent

Joel Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant reservation and waiting food on the food trucks in outside area.
Stayed 4 nights in Jul 2026
Verified

6/10 Okay

Lyndon Merald

Liked: Staff & service
The proper
Stayed 7 nights in Jul 2026
Verified

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. It is a new resort therefore everything was spotless. We traveled in July and same as last year in Mexico lots of seaweed so we did not go to the beach. The pools we enough for us. Will definitely book again.
Stayed 4 nights in Jul 2026
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and would happily return! Everything at the resort is brand new, spotless, and beautifully designed. The décor is modern and inviting, creating a relaxing atmosphere from the moment we arrived. The buffet was excellent, with a great variety of fresh and delicious options at every meal. The beach was beautiful, lined with palm trees and perfect for relaxing. The water slides were a huge hit with our 8-year-old, who had an amazing time every day. Overall, this resort exceeded our expectations. If you’re looking for a clean, beautiful, family-friendly getaway with great food and a gorgeous beach, we highly recommend it!
Stayed 5 nights in Jul 2026
Verified

8/10 Good

SON

Liked: Cleanliness, amenities, property conditions & facilities
They just opened for ten days on our trip so not all the restaurant and swim up pool are open. 80% of The staff did not speak English so it hard to communicate. The restaurant reservations staff did not speak English at all they messed up my reservation.
Stayed 4 nights in Jul 2026
Verified

4/10 Poor

adrian

Disliked: Staff & service, amenities, property conditions & facilities
Rooms were clean but everyday we found a new bug in it + tv did not work . The resort still under construction and there’s only half of the resort and restaurants in service , 1 buffet with limited hours and one fast food limited hours as well ( food on the fast food restaurant was terrible ) . There was 3 restaurants only for reservations . Most of the stuff was rude and you had to hunt them down to keep drinks coming . In general the whole environment it’s very business oriented. If you use your card for anything , get ready to pay (20%) “tariff “ included on every swipe so get ready to spend , everything it’s extremely expensive . Dont let my experience keep you from traveling to this 3rd world beauty this is just my experience and expressing what you won’t see on social media .
Stayed 4 nights in Jul 2026
Verified

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out. Staff was always happy and eager to help. Our kids 8 and 10 loved the kids club. Spent hours in there. Food was great which is unusual for a buffet. Gym wasn’t open yet but they take you to their sister property to use that gym if needed. Nightly shows were Broadway quality. Room service daily. Pool areas and water park were clean with ample seating. They should out more towel stations. Coffee served was quality. We aren’t big on alcohol but when asked for top shelf liquor they did so with no extra charge. We felt safe in and around the resort. The beach was beautiful and just steps from the pool. Unfortunately, due to sargassum problem we didn’t get to enjoy it. The smell was really bad and the water not swim able at all. The staff cleaned the seaweed off the sand every morning but it was in the water as well. We did visit near by Macao beach which had no seaweed but off the beaten path with lots of hagglers a bit dirty. It would be great if the vendors making money off tourists there would get together and push for visitors to clean up after themselves or clean up every hour. We will be back to the resort as overall it was a great experience.
Stayed 5 nights in Jul 2026
Verified

2/10 Terrible

shenika

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Zero stars
Stayed 7 nights in Jul 2026
Verified

6/10 Okay

Enid

Liked: Staff & service
La facilidad son nuevas, pero la faltaba para poder abrir. Muchos defectos para ser una propiedad nueva. Si estaba limpio, pero las terminaciones del hotel son poco impecables. Si fueron amables y muy atentos, pero le falta mucho personal. Y falta de entretenimiento en las noches.
Stayed 6 nights in Jul 2026
Verified

8/10 Good

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was really nice and clean. Only problem was that TV wasn't working and most of the staff didn't speak English but they were nice and helpful.
Stayed 7 nights in Jul 2026
Verified

10/10 Excellent

Raydhelis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente el Staff es súper atento y las arras están perfectas aunque el hotel tiene ciertas áreas cerradas porque no están concluidas el personal te brinda el servicio. Iria nuevamente
Stayed 3 nights in Jul 2026
Verified

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó nuestra experiencia en el Serenade, la habitación estaba impecable y disfrutamos muchísimo de la piscina y de todas las amenidades que tenía el hotel, el Spa fue increíble y los restaurantes para las cenas también. Lo único fue que no pudimos utilizar la playa por el sargazo que todavia afecta la zona
Stayed 5 nights in Jul 2026
Verified

10/10 Excellent

Lisandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una linda experiencia sólo que deberían contratar más personal para que el servicio sea un poco más rápido sobre todo los restaurantes y bares en la piscina
Stayed 4 nights in Jul 2026
Verified

8/10 Good

Karla Nicole Martinez

Liked: Cleanliness, amenities, property conditions & facilities
Muy buen hotel. El staff tiene que mejorar su atención.
Stayed 4 nights in Jul 2026
Verified

6/10 Okay

Glorie Marie Rivera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy lindo y excepcional. El único detalle es que el hotel no está completamente abierto. Muchas áreas cerradas aún. Pero en general muy bien. Personal muy amable. En especial a Ambiorix Díaz el chef del sport bar. Un trato excelente al igual el José Santana, Roosevelt Beltre, Eugenio Peña, Maria Santana, Alexander Dulvege en el bar el Chirringuito: Stephanie Ortega, Domingo Reyes, Luis de los Santos, Eduardo Gerbacio, Angel Perez, Daniela Perez, Ana Doñe. Definitivamente volvería.
Stayed 3 nights in Jul 2026
Verified

8/10 Good

Ed-Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cuarto 10/10, facilidades excelentes, ahora si es all inclusive tiene q serlo todo, querían cobrar el servicio de spa y máquinas de juego para niños. El área del buffet nunca funcionó el aire acondicionado. La comunicación entre empleados debe ser mejor, en el front desk nos indican que el buffet cerraba a las 9:45pm y cuando llegamos no nos querían dejar entrar por que el cierre era a las 9:30pm, tuvimos que suplicar para que nos dejaran. Impecable, decoración hermosa, área de toboganes y piscinas excelente para niños y adultos.
Stayed 3 nights in Jul 2026
Verified

8/10 Good

Aymara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que le doy bueno porque el hotel acaba de abril recientemente y tiene que mejorar varias área como los restaurantes.
Stayed 5 nights in Jul 2026
Verified

8/10 Good

waina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El buffet debe mejorar sus opciones
Stayed 4 nights in Jul 2026