8/10 ดี
Tammy
เดินทางกับครอบครัว
18 ธ.ค. 2025
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I returned home last night after a 15-day stay at this resort.
Check-in was quick and efficient. Although the buffet had just closed, we were informed about room service.
Overall, the staff was wonderful—kind, patient, and helpful, even with our Spanglish. I would rate the staff 9/10, with the exception of one young lobby bar attendant who could improve her attitude.
The buffets were consistently good. The soups were excellent, and breakfasts were outstanding with a wide variety of breads, pastries, cereals, yogurt, fruits, juices, and desserts. 9/10, only because much of the food was overly salted.
The specialty reservation restaurants were disappointing. There appeared to be poor quality control, with some meat undercooked or too tough to chew. 5/10.
The beach was nice but not your typical Caribbean beach that I’m used to. Snorkelling was not possible due to dark water. 6/10.
We stayed in a two-bedroom deluxe ground-floor suite beside the pool ! The room was clean and comfortable, but the Jacuzzi was not heated and unusable. A kitchen was provided but lacked basic cooking items.
The main issue was a strong sewer gas smell in room 102G coming from the bathroom drains. Maintenance dismissed the issue, though it was very real and needs proper plumbing repair.
I would have loved to seen somewhere a list of daily events so us visitors could plan our week.
Would I return? Yes, but I would also like to explore more of the Dominican Republic.
Tammy,David, Abuela
Tammy
เข้าพัก 14 คืน, ธันวาคม 2025
