8/10 Good
anne-marie
26 Jun 2023
The property location is wonderful, right in the heart of everything. The only problem with this property is the complicated self check in. It took us over 2 hours to check in with no help from property staff on site. Good thing there was a kind couple from New York who had the same issues as us help us. The rooms are nice but you need to walk a dark staircase and hallway to get to it a bit scary. They really should have a customer service person on site at property to help guests for the high price they charge. They don’t clean rooms nor give clean towels after initial check in. Lots of lock codes at each point to access property. First the gate, then at top of staircase then for room. If you don’t self check in online prior you won’t have codes for the front gate, staircase and room. When phone died on trip therefore I could not self check in prior. I had to depend on kindness of other to help and I did not have Whatapp to contact owner. This needs much improvement as many guests live the same situation.
anne-marie
Stayed 3 nights in Jun 2023