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"Good place good location "

"The hotel was in a very convenient location - especially for first time visitors to Tokyo. The rooms were clean and well maintained. The only issue was that our experience with the staff is that they weren’t the most friendly and it was quite chaotic in the lobby with their bag storage system."

"Great location,The room was very clean, delicious breakfast, plentiful food, Shinjuku Station very close The staff very efficient and friendly."

"One night stay before our departure flight. Better than we expected for an airport hotel. Highly convenient, modern check-in at a kiosk that even prints your room keys. Perfect and efficient as we arrived late from our regional flight. Staff are helpful. They have airport luggage trollies and even had a scale to weigh your bags. Rooms were small but comfortable and had everything you need. Water in the fridge, luggage I had shipped from my previous hotel already in my room. Real a/c. Brilliant! Breakfast buffet was good (Western and Japanese dishes), and restaurant staff attentive. It was included with my one night stay. Glad we stayed here and make the long flight home so stress free. I highly recommend if you are flying back West."

"Quite hotel small rooms for 4 people , I suggest bigger room if more than 2. breakfast amazing, close to Shinjuku best place small supermarket close by walking. In general excellent . Big area for shopping close it’s amazing all available all brands"

"The rooms on the Annex tower do not have an air purifier and after staying at 4 other hotels having it, I was disappointed. The room was weirdly shaped but did accommodate us fine for the night. The breakfast buffet was pretty good. The staff were very nice and accommodating. The hotel has a good location and was a great stay overall. I would book again in the main tower next time."

"Ok. Bedroom was ok. Not impressive. "

"Staff that assisted us were good and super helpful we have to write some stuff in a slip for our luggage and they pretty much did it for us so it was really helpful. But then another staff that was helping someone else was clearly not as helpful AC was nice and powerful. Room cleaning was great the dryer for laundry did not work though. But food was amazing for breakfast at both restaurants though the view was better from the restaurant on the 25th."