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"The Gracery was very centrally located in the Shinjuku area of Tokyo, close to shopping & other attractions. The room was a reasonable size with a good bathroom, separate toilet & separate wash basin. Unfortunately, the laundry was unavailable."

"Property is on a convenience location, train station and restaurants. It does have a lot amenities inside the hotel. The only upside down was that cleaning staff for the room was not the most efficient. Inside restaurants I DO NOT recommend, always find restaurants around the area even at the train station are good places to enjoy delicious meals."

"Location: perfect. I was so grateful to not deal with taxis or Ubers after an overseas flight. Room: everything I needed. Bed was clean and comfortable, as well as the bathroom. However, if I hadn’t been wearing an eye mask while sleeping.. I would have been awaken by the morning sun as there were no shades (so be aware). Breakfast: amazing spread. They offer every Asian and West cuisine, and it’s all freshly prepared. Just a few areas of improvement, and they’re all regarding breakfast: 1) I travel with a coffee mug, as my coffee gets cold without insulation. When I filled my coffee mug at the self-service bar, the man working behind the bar saw me and raised his voice, “No to go!” It was embarrassing. I guess he thought I was stealing coffee. How about going around and serving coffee instead? Or not yelling at patrons? Also, I didn’t appreciate that I had to clear my own plates. So when I went for seconds, and I did not want to return to a dirty dish still on my table.. it was up to me to clear it, as they just waited for everyone to vacate their tables before cleaning. I think the breakfast service could greatly improve. 3) The overflow room they seated me in was not cozy. The main breakfast room was warm and nicely decorated, while the overflow room was plain and sad."

"Ok. Bedroom was ok. Not impressive. "

"The rooms are VERY small. We had two twin beds and there was no room for our luggage. The hotel is very convenient in location right in Shinjuku (a fair walk from the Shinjuku station however). It is priced based on the location, not the room and amenities. Would only stay there again if I needed to be in that location. Otherwise, not worth the very pricey rate."

"It’s a great hotel but the breakfast is definitely too expensive for what it is. Definitely go to the bakery or elsewhere instead."

"We like everything about the Hotel. The locations is great. Easy walk to the main area. Wonderful staff and great food and drink at the sky lounge. Would highly recommend this hotel"

"Staff that assisted us were good and super helpful we have to write some stuff in a slip for our luggage and they pretty much did it for us so it was really helpful. But then another staff that was helping someone else was clearly not as helpful AC was nice and powerful. Room cleaning was great the dryer for laundry did not work though. But food was amazing for breakfast at both restaurants though the view was better from the restaurant on the 25th."