Search Hotels Near San Juan Shopping Center, Punta Cana

"We will definitely be coming back! We had such an amazing time. The staff was incredible, the hotel itself is beautiful and peaceful, and it’s extremely family friendly. I had the best time enjoying the water parks with my niece, nephew, and baby there was truly something for everyone. The only area I think could use some improvement is the buffet food. It wasn’t bad, but it was a bit hit or miss depending on the day. We unfortunately didn’t plan ahead enough for the specialty restaurant reservations, so we only got to try the Mexican restaurant, but it was absolutely amazing. My aunt and uncle were able to try most of the others and said every single one was excellent. What really made this trip special, though, was the staff. Everyone was so welcoming and attentive, but “Biscocho” from the main buffet truly stood out. She was fun, kind, thoughtful, and made every visit such a great experience. Overall, we had an incredible stay and are already looking forward to coming back and next time, we’ll definitely stay longer!"

"Everything is wonderful except food."

"Xx"

"The experience was overall good, if you’re there for the sun, tanning, beach and pool lounging. When you’re laying on the beach there are a ton of guys coming up to you trying to sell you excursions. such as dolphins, sharks, scuba diving, etc. trying to sell for 90 dollars a person. They won’t leave you alone and they come in rounds. some guys trying to sell you alcohol, cigars, coconuts, massages and hair braiding. They make it impossible to really relax. they don’t get the idea when you ignore them either. Employees are great. When we came in they tried to sell us a “ Elite “ package and gave us a “ butler “. The butler didn’t serve much of a purpose since the serenade offers an app to download in the app store. the elite package felt like a scam, upgrading the kind of “ service “ we get but not upgrading the room we got. When you book online, you get an upgraded room with the elite service so… felt like a rip off. it was 6 nights 7 days and would’ve costed 800+ onto our trip. The food was okay, the dominican night by far offered the best food. The buffet and the restaurants were mediocre. i don’t know what oils they’re using to cook their foods but-warning you, you will feel extremely bloated. don’t eat the sushi, it’s all rice. half the meals didn’t have the ingredients listed. The room was well cooked, good AC, showers and sinks. our toilet got clogged only on our 2nd night. the pools were cleaned and properly chlorined. the pool bar was fun but crowded at times. "

"Nice place to stay"

"The room needs some maintenance improvements."

"My friend and I stayed for three days, and unfortunately it was a very bad experience. We received the room two hours late because it hadn’t been cleaned yet. We never had direct communication with the host and were never given an access code to enter the room. If it hadn’t been for the building’s doorman, we would have been left outside. On top of that, the internet was very poor and barely worked. The shower had almost no water pressure, and to make matters worse, the power went out one night and we had to find someone to help us reconnect it. Overall, it was a very disappointing stay. "

"Not sure were to start, dirty livingroom furniture, bird droppings on kitchen chairs, broken jacuzzi, pool is being cleaned with house broom...so not that clean. Moldy daybed outside, tiles outside by the patio door all moldy, 3rd bedroom door was kept locked so no access, we didn't need the 3rd bedroom but still makes u wonder why they kept it locked up. No plumbing in the kitchen sink...and we were never told about this! Found out when we woke up one morning with water on the kitchen floor. The sink was hooked up with a flex pipe going into a big bucket underneath the sink and the pipe had fallen out of the bucket. Fly squat was stored with the kitchen utensils, coffee maker with no coffee pot, no can opener and the cherry on top of the sunday...found a huge cockroach under the kitchen sink while trying to reinstall the pipe in the bucket. Host was sympathetic to us with the issues but we never heard back from the owner...last message was that they were going to leave it in Expedia's hands when we asked for a partial refund as in order to salvage part of our vacation we were forced to find another location that was sanitary."

"Unit wasn’t what was explained in the listing the pool was dirty and duscusting hasn’t been cleaned . Power went out for 1 day because the electrical breaker broke . Security was a complete disaster he wouldn’t let my Ubers in to pick me and my friends up if we haven’t tipped him that day . Concierge was good and helpful with everything Front yard wasn’t maintained plants aren’t maintained ."