We are super satisfied with the stay there, the staff there are very nice, helpful and make our stay feeling like at home. My daughter said she definitely want to come back again next time:)
We liked the room and the location but this overall was a disappointing stay.
A/C didn’t work in the heat of summer. Rather than move us or fix the AC or give us appropriate compensation, they gave us a fan halfway through our stay. It didn’t work very well.
Staff at the front desk were kind and courteous, but were junior members and lacked the authority to actually do anything about our A/C issues, whether that was moving to a new room, providing a discount, or fixing the A/C. They ran everything by the off-site manager, who sadly did nothing to help and although we were diligent about communicating even after we left, just ignored our last email and now has stopped responding.
It is inappropriate to have us pay full price for an expensive hotel with a broken AC when it is 85 degrees F / 29.4 degrees C in the summer in Rome. Never had this experience at another hotel.
Place could otherwise use a deep clean.