This is not a hotel. Just renovated a few units in the building. Couldn’t get ahold of anyone to get in the building when the doors were closed. The phone number they provided via Expedia on check in did not work to get into the building so had to just wait on the street. Dirty bathrooms. Good location.
The room was spacious, clean, and modern. But check-in was terrible. We rang the bell to the front door for several minutes, with no answer. Only by calling the number provided by Expedia did we reach someone who remotely opened the door and gave us instructions to our room. These instructions had not been communicated to us in advance.
Here's a balanced review that includes your additional feedback while remaining fair and constructive:
Overall, we had a lovely stay at Lungotevere Ripa 6. The location was brilliant—very central to most attractions, with an easy taxi pick-up point and convenient access to fixed-price rides using the Uber app.
The room itself was lovely and well-equipped, with thoughtful extras such as shower gel, a shower cap, and a vanity set, which were a nice touch. The only area that could be improved was the bathroom, as it needed a little more attention to detail when cleaning. There was some limescale on the shower screen, and drain was slow to empty.
Unfortunately, check-in was quite stressful. The contact number provided would not connect, and despite messaging through the Expedia app and sending a text message, we didn't receive a response. We were only able to access the building because a neighbour happened to let us in while taking her dog for a walk.
On check-out, we were greeted by a member of staff for the first time during our stay and were asked to provide our passport details and pay the city tax. We had no issue with either requirement, but it would have been much more convenient if these had been completed on arrival.
Despite these issues, we still had a lovely stay overall, and with a few improvements to the check-in process and attention to maintenance, this would be an excellent place to stay.
Our stay got off to a frustrating start due to the check-in process. Prior to arrival, the only information we received was the property’s address. We were never proactively contacted with check-in instructions, door codes, or key access information. After arriving, I first tried reaching the owner through the chat feature but received no response. I then had to call the owner directly, who answered and told me the instructions would be sent via WhatsApp. Thankfully, they were sent shortly afterward, but this could have been avoided with better communication before our arrival. The room itself was very basic and met only the minimum expectations.
Unfortunately, the biggest issue was the lack of functioning air conditioning. Despite setting the thermostat much lower, the room never cooled below 24.4°C (about 76°F) during our entire four-night stay, even though outdoor temperatures exceeded 100°F. Sleeping comfortably was nearly impossible. To make matters worse, there was loud jackhammering and construction directly outside our room for hours beginning at 8:00 a.m. on both the first and second mornings. When we contacted the property, we were simply told there was nothing they could do because it was an outside disturbance. Between the poor communication, ineffective air conditioning, and disruptive construction noise, this was not the experience we expected, and I would not choose to stay here again.