Search Hotels Near Regal Short Pump, Richmond

"The 3 nights we stayed they never came to clean our room, there was no vent in the bathroom"

"Toilet seat should have been changed had marks in it. Would have been better if a microwave was available in room"

"Great! Thank you! I appreciate the generosity and kindness"

"sofa and bed in same space"

"Everything was great! The staff were friendly and helpful, the room was clean and had very comfortable beds, and it was conveniently close to the town square!"

"The buildings and surrounding parking lot appear to be condemned and abandoned on first sight (at least one of the buildings actually is condemned and boarded up w/posted notices all over it). The staff if there is one is simply unavailable and unresponsive. The elevator in the building my room was in on the 3rd floor does not work ( I can personally confirm that it hasn't worked for at least 1 year). The room itself could have actually been nice if anyone gave minimal attention to repairs and housekeeping. However the current state is filthy, unkept and in need of maintenance/repairs. There was a plumbing leak in the middle of the night that soaked through the carpet where the carpet and flooring meet between the entry/bathroom & the sleeping area. The bedding was dirty (unchanged!), stained and had cigarette burns in my non smoking room that had no smoke detector! Dirty tissues and other debris.There was mold in the carpet and bathroom, exposed plumbing, no bulbs in some of the fixtures, melted parts of dirty appliances (hair dryer, microwave and AC unit) Will post pics if allowed. A broken desk chair that dumped me into the floor! Front desk was informed but recieved no response or efforts. I will say the towels appeared to be new, there is a bare pattio/balcony that wasn't mentioned in ad that I appreciated and the nearby Marcco's pizza is impressive, delicious, friendly, professional and accommodating. All just at the fringe of Scotts Addition."

"while spacious, the rooms were tired and not that clean. it just felt grimy. not comfortable."

"Amazing stay! Really convenient, went for a conference and they offered free shuttle service that was convenient for my stay! Clean rooms, good staff!"

"The hotel and staff were great! Particularly liked Landi and Molly. The mini fridge in the room wasn't plugged in when we got there, but that is seriously the only thing that was slightly off. Great stay."