Search Hotels Near Nishinomiya Shell Museum, Kobe

"During a recent overnight trip to Universal Studios Japan, I stayed at The Park Front Hotel. While my check-in experience began with significant frustration, it was entirely salvaged by the exceptional service of two staff members, Morinaga and Soegami. The room I booked online was described as a "Luxury Floor Deluxe City View Twin Room" that accommodates four people. However, upon arrival, the initial staff member insisted the room could only sleep two and that I would need to purchase an additional room to accommodate the third person in my party. This resulted in an unforeseen expense of over $500, which was particularly stressful given the tight schedule of my trip. The situation was completely turned around when I returned to the hotel later that day and was assisted by Morinaga and Soegami. They graciously found a way to accommodate my party by downgrading my reservation to a room that could fit three people. I was more than happy with this solution and the minimal price difference. Their professionalism, courtesy, and willingness to find a solution were truly commendable, and I believe they should be recognized for their outstanding service. The downgraded room was very nice, and the hotel's location is excellent, with easy access to restaurants, train stations, and the park. The staff in general were also very nice and friendly. Despite the initial check-in issue, the experience was saved by the staff's professionalism."

"Very convenient location to the train and to universal. "

"A fantastic option for those using Universal park, everything is there you need. The hotel rooms are a great size with plenty of the comforts you expect in a Japanese hotel "

"Beautiful hotel! The location is great. The cleanliness and service were amazing. I love the gifts prepared for us -- various goodies, such as bubble baths and face masks. This hotel is definitely up in my list!"

"Clean Comfortable Good to stay with family"

"Close to transport and specific things we wanted to do/see. Large rooms with good facilities. "

"Lovely helpful staff. Great location for park and station"

"Loved the spa, and the kids were thrilled with Snoopy decorations in the lobby."

"This was a beautiful spacious room with a wonderful view. Easy 5 min walk to the train station made exploring the area so easy. The staff were very friendly and helpful. breakfast buffet was excellent. Highly recommend this hotel! "