2/10 แย่มาก
Simranjot
เดินทางเป็นกลุ่ม
19 เม.ย. 2026
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
I recently stayed at the Lotte Hotel New York for a girls trip, and unfortunately, the experience was far from what we expected. This hotel came highly recommended by a family member who frequently stays at both the Seattle and New York locations, so we went in with pretty high expectations.
Right from the start, there were issues with the room. The shower wasn’t properly draining, which made it inconvenient to use, and to make matters worse, the shower head was malfunctioning and spraying water in an uncontrolled way. It made what should have been a simple, relaxing experience frustrating instead.
The most concerning part of our stay, however, was when security attempted to enter our room unannounced. Thankfully, they were unable to get in due to the safety hatch on the door, but the situation was unsettling and unacceptable. When we brought this to the attention of the hotel staff, they showed little interest in addressing the seriousness of the issue. We were told someone would follow up with us, but no one ever did.
Overall, the lack of responsiveness and concern from the staff, combined with the maintenance issues and the alarming security incident, left us extremely disappointed. We will not be staying here again in the future
Simranjot
เข้าพัก 4 คืน, เมษายน 2026
