While we booked a multibed room at a higher floor, they had us checked in a queen bed room, claiming this is what we paid for. After challenging, finally they gave us a multi bed room - but at 6th floor claiming this is ‘high floor’. Again, when challenged, and requested a meeting with the manager, they agreed that 6th is not a high floor - offered a credit. My family had to move rooms- had to remain standing in lobby for long time with no support from hotel to move luggage when we had to move rooms for no fault of ours - They claimed Expedia info disnt flow into their system - which would request Expedia to sort.