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"Upon arrival, Jenny at the front desk was so sweet and decided to upgrade me. It was a wonderful surprise. I have stayed here before and I find it very nice and perfectly located for my needs"

"Only one elevator was working all week which led to 20 minute wait times to leave or return from our room on the 18th floor. There was no ability to control the thermostat in the room and the windows only open a crack. The room was stuffy and hot which made it difficult to sleep. One the 2 mattresses in the room was caving in on one side and very uncomfortable. Location is excellent. Walking distance to Central Park, theatres and Times Square. "

"Great experience from check in all the way to checkout "

"Old and not much maintenance "

"Very nice location, great staff. Will be back"

"The hotel was a little dated, but it was fine. There were people fighting in the hall. The in-room phone did not work. I called the front desk on my cell and they answered and immediately put me on hold-for 20 minutes. It was scary. I did not feel safe with the fighting and not being able to get hold of the front desk in a timely manner. I dont think I will stay here again. "

"The AC, could use a little help, but we did not get hot. "

"Clean room, great staff, great location."

"When arriving, the wife and kids were excited to be there. But soon that went away. the main entrance is closed, so you have to come around the side of the building. The checking in was great lobby was clean.Everything seemed great. Once we got to our room the place looked like there was a party there before we got there. When going downstairs to explain that the room was a mess and showed them pictures they went ahead a change us to a different room. Now the problem with that is that our original room had 2 beds in the room. So they go ahead, and give us is two separate rooms with single beds so separating the family. They saud not to worry that the next day they will have the room clean and ready for us. The next day we go out, do everything.Visit the city and when we get back to tye room our door have a double lock on them. We check with the dront desk to see whats going on. And the reason for the lock is because they weren't sure in which of the two room we where going to stay with. And at this point I'm confused because why would I stay with one of the rooms if both the rooms are single beds. And it's 4 of us in total. When we originally got a room 2 beds. But long story short i had to pay out of pocket for a upgrade to have a room that fits the family. Because the 1st room we got was in the higher floor and they wanted to have us somewhere In a way lower floor to have a view of a wall out the window lets say."