"A stunning view of Fuji mountain from room & restaurant windows. Prepared extra beds for us because we stayed 3 people. A lady staff who helped us to carry luggages from a car and to a car. A very delicious Italian restaurant in the hotel area. "
"We absolutely loved our stay!! The room was beautiful, the onsens are incredible, the buffet breakfast was delicious and the service was fantastic! We stayed 2 nights, which I highly recommend to experience the hotel and Hakone properly. The only thing we didn’t love was the Kaiseki dinner - the food quality didn’t seem to be quite up to standard compared to everything else we ate at the hotel and seafood was already on the table when we arrived (it was even sitting out already for the next...
"Loved our charming and spacious Japanese style room with an amazing view of Fuji from the 5th floor!!! We felt relaxed as soon as we walked in! Comfortable beds, nice bathtub in our private bathroom. The onsen facility is very clean. The staff are friendly and very helpful. The city and coach bus stops are very close by. The boardwalk along lake is beautiful to walk at night. Great restaurants and attractions in walking distance. We had 2 magnificent clear days and nights of viewing Fuji in...
"Very relaxing and enjoyable ryokan experience. They have a private onsen that you can reserve so you can stay with your partner. The staff was great, especially Su, that helped me call my old hotel to see if they had found my lost wallet. Also she was super supportive and nice. "
"Very wonderful stay, staff was friendly and helpful. The included breakfast and supper buffet had lots of variety. The onsite onsen was perfect for unwinding and the foot spa was a picturesque place for taking in the view. It’s location is a five min walk to the ferry and gondola station. "
"Really nice hotel with friendly staff. Japanese style room with beautiful views of the mountains. Had 2 onsens and a foot bath, with lounge areas. Had breakfast and bought dinner nearby."
"A stunning view of Fuji mountain from room & restaurant windows. Prepared extra beds for us because we stayed 3 people. A lady staff who helped us to carry luggages from a car and to a car. A very delicious Italian restaurant in the hotel area. "