Dear Ricardo,Thank you for taking the time to leave a review regarding your recent stay at Fairmont Makati.As a Fairmont Hotel, we understand and greatly appreciate the value of customer satisfaction. Thus, we are delighted to hear that you mostly enjoyed your stay, but are equally disappointed to learn that you were otherwise put off by odors in the vicinity of and in your room. This is not the experience we would have wanted you to have, nor the standards we hold ourselves to. Please accept our sincere apologies for the inconvenience and discomfort caused, and rest assured that your feedback has been duly noted and discussed with the Housekeeping team in an effort to avoid similar incidents in the future.Once again, thank you very much for sharing your experience with us. Fairmont Makati remains committed to service excellence and customer satisfaction, and as such, we hope to have the sincere pleasure of welcoming you back for a more pleasant and memorable stay in the future.

Dear Dorothy,Thank you for taking the time to leave us a review regarding your recent stay at Fairmont Makati.We are delighted to hear that you enjoyed the service of our colleagues, as well as our breakfast and the location of our property. However, we are similarly disappointed to learn that you were not as satisfied with the space of our lobby and our laundry service. As a hotel that greatly values customer satisfaction, yours is of utmost importance to us. Please rest assured that your feedback has been duly noted and will be taken up with our leaders and concerned departments for discussion and any corrective measures.Once again, thank you for sharing your experience with us. We at Fairmont Makati hope that, despite the somewhat less than satisfactory stay you had with us initially, we may have the pleasure of welcoming you back to our hotel for a more pleasant stay.Respectfully,Levy ManahanGuest Experience Manager