Clean, close to transport link, poor communication
The hosue was clean and not to far from transport links however checking in is very disorganised and they request a £300 despite via credit card before arrival. Our deposit has still not been returned to us after checking out over 2 weeks ago and sending several emails which have been ignored.
เข้าพัก 4 คืน, มกราคม 2020
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Jane
2 ก.พ. 2020
ไม่ชื่นชอบ: พนักงานและบริการ
Flat 1 Greyhound Residences
Personally I would rather contact the owner privately with my comments but sadly not possible....Our flat would have benefited from a good clean, although not dreadful. The cutlery, Crockery, and saucepans all had food residues and needed to be put through the dishwasher before use. Although not advertised as having a washing machine the machine smelt and had mould in the door seal. The TV signal was dreadful and we were unable to watch TV, apart from one evening. The internet signal was excellent and the location was ideal for our purposes. The bed was comfortable and the showers were good.
เข้าพัก 4 คืน, มกราคม 2020
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Andi
21 ธ.ค. 2019
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Ok
Hair dryer was broken and nobody available to fix or replace. Other than that it was pretty comfy and conveniently places
Quick easy check in. Friendly staff.
Few issues with the apartment, faulty window latches and blinds.
Overall a great place in a convenient location for Hammersmith or barons court.
Pour les moins : réveillés à 6h30 par des avions, à une bonne 1/2h du centre et literie pas top avec drap déchirés..
Pour les plus : déco sympa et rapport qualité prix top pour une famille de 4p !
เข้าพัก 3 คืน, พฤษภาคม 2019
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
G.ALFONSO
23 เม.ย. 2019
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
El apartamento está algo alejado de las paradas de metro, a unos 15 minutos. La calle es tranquila y se puede andar de noche. Hay algunos restaurantes a unos 10 minutos.
Estaba bien equipado, cocina incluida, pero como siempre en Londres, la cama de matrimonio era muy pequeña y la segunda cama era un sofá cama sólo para niños. Insonorización deficiente, ya que estaba a pie de calle y se oía todo.
This hotel was terrible. It was filthy. Do you suppose it a double bed for two adults is a joke. When we called to complain they sent a man in with a broken inadequate vacuum. I would never ever recommend this hotel. We would like a full refund. The hotel refuses. Hotel.com is willing to give us a $150 gift certificate. But we would like our $361 back. We traveled across country and were extremely disappointed.
E' la prima volta in vita mia che mi capita di entrare in una casa cosi' sporca! Polvere e muffa a profusione. Ma non e' finita qua: avete mai dormito a 20 cm da una cadaia a gas? Vi consiglio di evitare entrambe queste esperienze scegliendo di soggiornare in un'altra struttura.
L'impressione generale che ho avuto dal management della struttura e' che il cliente deve essere solo depredato, fornendo una assistenza che, al di la' della cortesia della telefonata, non ha fatto nulla durante e dopo il soggiorno.
The cleaning was not perfectly done and I really didn’t like the fact they take a £300 deposit. I’ve traveled a lot in the past and nobody charged me for this much. It also takes 14 business days to give me money back. Very inconvenient and also they didn’t let me in until the deposit situation has been fixed by their end. So strange. The place was okay, but plates and sponges were disgustingly filthy. I won’t never come back.
เข้าพัก 2 คืน, กุมภาพันธ์ 2019
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Jørn uth
24 ก.พ. 2019
ชื่นชอบ: ความสะดวกสบายของห้องพัก
ไม่ชื่นชอบ: ความสะอาด
Good apparment, but the furniture need to be Updated
Clean, fair sized apartment. Not the nicest area immediately outside the flat, but not so far to Hammersmith centre (about 15 mins). Awkward check-in process that requires you to send a signature and photo by Smart ‘Phone (not via a PC). Pleasant staff there to welcome you on arrival and show you where everything is etc. Flat is well stocked with all the appliances etc, that you might want for a longer trip.
Apartment was perfect for our needs. A weekend to see a show and do some shopping. Great location, friendly check in Lady & Clean. HOWEVER!
I won't be stuayingbagain until they improve their customer service & security.
1. They requested my credit card details via a word document to be sent with all my security info via email!
2. When I arrived a picture of my driving licences was sent via WhatsApp to God knows who.
3. There was meant to be a £300 hold for a deposit, they took £300 from my account and as of today 3rd Jan I'm still waiting for my deposit back, after confirmation that the apartment was left is good condition. (check out was 10th December). I'm really surprised that Hotels.com would be using places like this which have complete disregard for customer data protection.