Search Hotels in Kensington, London

"The staff was friendly and helpful, the rooms were small (which we expected) but clean, the bed was very comfortable, and the location was beautiful. "

"Great "

"The welcome out the hotel was faultless but sadly after that it went downhill. The tv and radio did not work in the room and the lights were faulty. Then at breakfast there was options to order individual dishes or eat from the buffet breakfast. I asked for an almond croissant and a chia pudding and a fresh juice. The waitress told me to get my own juice from the buffet (no cups or juice as it was empty) and told me to get my food items from the buffet also of which there was neither yet being there were pastry’s the same price as on the menu but not what was ordered. My husband ordered a full English wasn’t asked about eggs and when it came he was given no cutlery or asked for sauce and it was a total shambles! We also couldn’t dine in the restaurant as they had no seats so we were sat in the reception area! I gave up on the food so just had a coffee and no one ever checked in on us! It was the worst I’ve ever experienced! On check out they tried to change a service charge for just checking us in which we removed. The hotel is sadly style over substance and their poor attempt at an apology I wouldn’t ever recommend this hotel to anyone nor would I stay again. A shame as things like this damage reputation in a tough London hotel market service is what stands you out from the crowd. "

"It was a great stay and the staff was just wonderful. The only issue was that it was kind of noisy in the room. Nothing crazy but not the silence I'm used to in hotels."

"A lovely hotel in a charming neighbourhood."

"The internet kept cutting out, and we didn’t use the laundry."

"Friendly staff…. Be careful at breakfast as it was very busy the time we stayed …. Rooms are tired….maybe a redecoration is needed "

"Rooms were adequate but tired and the sink was blocked but nice bar, friendly staff and great breakfast "

"Small room with tiny letter box sized window. Felt more like a tomb. Shower door didn’t close and every time someone flushed a toilet above us, the plumbing would gurgle, delightful. Hotel is just ok, good location, but tired. "