บริเวณภายนอก

รีวิว โรงแรมเดอะ เซเลสทีน เกียวโต กิอง

4 out of 5

รีวิว

9.4

ไร้ที่ติ

คะแนน 10 - ดีเลิศ 553 จาก 753 รีวิว" "
คะแนน 8 - ดี 153 จาก 753 รีวิว" "
คะแนน 6 - พอใช้ 34 จาก 753 รีวิว" "
คะแนน 4 - แย่ 10 จาก 753 รีวิว" "
คะแนน 2 - แย่มาก 3 จาก 753 รีวิว" "

9.8/10

ความสะอาด

9.4/10

พนักงานและบริการ

9.2/10

สิ่งอำนวยความสะดวก

9.6/10

สภาพของที่พักและสิ่งอำนวยความสะดวก

9.2/10

ความเป็นมิตรต่อสิ่งแวดล้อม

รีวิว

10/10 ดีเลิศ

Maria Isabel

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 3 คืน, เมษายน 2024
การตอบกลับจาก HOTEL THE CELESTINE KYOTO GION วันที่ 30 เม.ย. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.Front Office Manager

10/10 ดีเลิศ

Aleksey, Stamford

เดินทางกับครอบครัว, เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Location! Room amenities: every drawer, every shelf, every (hidden) cabinet contained a surprise - a very useful item.
เข้าพัก 6 คืน, เมษายน 2024
การตอบกลับจาก Reception manager. วันที่ 22 เม.ย. 2024
Dear customer,Thank you for staying at HOTEL THE CELESTINE KYOTO GION.Thank you very much for your compliments on our guest rooms.Although our hotel is small, we have made various efforts to make our guest rooms comfortable for our guests.We also have Junior Suites Higashiyama and Yasaka, which are different from other rooms, so please stay in those rooms next time you visit Kyoto.We look forward to seeing you again.Reception manager.

10/10 ดีเลิศ

conrad

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great rooms and very clean, would stay again!
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Front Office Manager วันที่ 20 เม.ย. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience. We appreciate your feedback and are glad to hear that you had a positive experience with us.Your positive feedback serves as a great motivation for our team, and we are delighted to have contributed to making your visit memorable. Providing a comfortable and convenient for our guests is always our priority.At THE CELESTINE KYOTO GION, we strive to provide a great experience for all our guests, and we are thrilled to know that our guest room left a positive impression on you.We take pride in our attention to detail and ensuring that our facilities are well-maintained, clean, and comfortable for everyone.Also, we appreciate your acknowledgment of our commitment to providing a sanitary and comfortable environment for our guests.Once again, your feedback is highly appreciated and we look forward to welcoming you back to HOTEL THE CELESTINE KYOTO GION.Front Office Manager

10/10 ดีเลิศ

Trung

เดินทางกับครอบครัว, เดินทางกับครอบครัวและเด็กเล็ก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Excellent hotel location! I highly recommend staying here if it's your first visit to Kyoto, especially in the Gion District.
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Front Office Manager วันที่ 20 เม.ย. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience. We appreciate your feedback and are glad to hear that you had a positive experience with us.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.Firstly, we are delighted to know that you were satisfied with the stay with us. We will definitely continue to provide our guest to a relaxing stay, not only in our guestrooms, but also in our personalized service. Therefore, we will continue to listen carefully to our guest’s feedback and strive to improve our service level, so we hope you will visit us again when you are in the area.Again, we appreciate that you have taken the time to provide us with your feedback and look forward to having the opportunity to welcome you back at HOTEL THE CELESTINE KYOTO GION.Front Office Manager

10/10 ดีเลิศ

Antonio, Bronx

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Check in was a breeze. The staff was very accommodating and helpful. Free transportation to and from Kyoto Station. The location was perfect walking distance to Hokan-Jo Temple. Going to the Onsen late at night was a perfect ending to a long walking day.
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Front Office Manager วันที่ 28 เม.ย. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience. We appreciate your feedback and are glad to hear that you had a positive experience with us.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.It brings us immense joy to know that your stay was enriched by warmth and professionalism of our staff. Each member of our team takes great pride in ensuring that every guest feel valued and cared for. Your recognition of their efforts serves as a powerful motivation to continue delivering service that exceeds expectations.Also, our team takes great pride in our convenient location, which is indeed a key advantage for our guests. Being situated in the heart of Gion area allows easy access to main sightseeing and dining, making it convenient for our guest to explore the area.We appreciate your kind words and hope to welcome you back for another enjoyable stay in the near future.Once again, thank you very much for your time to review your recent experience at our hotel.Your feedback is invaluable as we strive to provide the best possible experience for our guests.

10/10 ดีเลิศ

Chelsea

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
A hybrid of modern and traditional hotel located in Gion. The Kodaiji temple is visible from the hotel front and within 7 minutes of walk. Most of restaurants, train stations, and main attractions are walkable within 15-20 minutes. The room was clean and well designed to use small spaces. Housekeeping came daily and there were complimentary snacks and drinks. Overall a fantastic stay!
เข้าพัก 3 คืน, เมษายน 2024
การตอบกลับจาก Office Manager. วันที่ 13 เม.ย. 2024
Thank you very much for staying at HOTEL THE CELESTINE KYOTO GION.Thank you very much for your compliments about our guest rooms and housekeeper.As you said, our hotel is small, but we have tried to make the most of the space so that you can relax and enjoy your stay.We also have a lounge on the first floor with juices and other snacks that are different from those in the rooms, which we hope you will enjoy.We look forward to seeing you again.

10/10 ดีเลิศ

Huiming

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The staffs of the hotel was very nice and helpful. On the way to the hotel, my wife left her phone in the taxi, she was very upset and panic, the person at front desk helped us to get the phone back. I have been Kyoto three times, I would say this hotel is the best, if I come to Kyoto in future, I would stay this hotel again.
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก HOTEL THE CELESTINE KYOTO GION วันที่ 29 มี.ค. 2024
Thank you for having stayed at HOTEL THE CELESTINE KYOTO GION for your recent visit in Kyoto. We are delighted to receive your wonderful comment.We are pleased to hear about good comments for our staff, and we are delighted that you enjoyed your time at our hotel. One of our key priorities is to provide the highest levels of service to our valuable customers. For us, it is an honor to help our guests. We are also happy to hear that you enjoyed Kyoto.Once again, your feedback is highly appreciated and we look forward to welcoming you back to HOTEL THE CELESTINE KYOTO GION.Front Office Manager

10/10 ดีเลิศ

Michael

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Front Office Manager วันที่ 25 มี.ค. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 ดีเลิศ

Ilona

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
This hotel was a real gem. A very Japanese feel to it. The breakfast was out of this world and as it was buffet style it suited me perfectly with my allergies. All ingredients that could have affected me were written beside the dishes. It was a very tasty breakfast. I indulged in the tempura dinner menu and it was scrumptious and worth the price. I would definitely stay in this hotel if I went back to Japan.
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Front Office Manager วันที่ 19 มี.ค. 2024
"Thank you for having stayed at HOTEL THE CELESTINE KYOTO GION for your recent visit in Kyoto. We are delighted to receive your wonderful comment.We are honored that you enjoyed our breakfast and dinner so much.You might feel a bit different from an ordinary breakfast at hotel, our restaurant specializes in traditional Kyoto cuisine. Our chef tales great pride in selecting the best ingredients and specializes in popular cuisine such as Kyo-yasai (specifically certified vegetable varieties grown in Kyoto), Kyoto beef, seasonal fish, tempura burger, etc., are available for our breakfast. We have many positive feedbacks from local and international guests. The hotel restaurant specializes in tempura, and we are relieved to hear that you were satisfied with the food we served.Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto. Front Office Manager"

10/10 ดีเลิศ

Daniel

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Service upon check-in was excellent and the room was spacious and clean. We opted to include the breakfast buffet which had enough variety to easily support 3 or 4 visits.
เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก HOTEL THE CELESTINE KYOTO GION วันที่ 15 มี.ค. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.We are pleased to hear about good comments about for our staff and brack fast, and we are delighted that you enjoyed your time at our hotel. One of our key priorities is to provide the highest levels of service to our valuable customers. Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.Front Office Manager

10/10 ดีเลิศ

Carol

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Our second time staying in this hotel. The breakfast is one of the best in variety and quality. English speaking staff who provides top quality service. Room is spacious and well decorated. Very well located in Gion with many dining options nearby and a shuttle service by the hotel to Kyoto station.
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Front Office Manager วันที่ 13 มี.ค. 2024
Thank you for having stayed at HOTEL THE CELESTINE KYOTO GION for your recent visit in Kyoto. We are delighted to receive your wonderful comment.It is our great pleasure to know that you enjoyed our unique location in the middle of Gion District. Our hotel is located on the famous Yasaka-dori street filled with several high-end restaurants called 'Ryotei', as well as the Kenninji temple at the front of the hotel, the oldest 'Zen' temple in Kyoto. You can feel comfortable with a walk-in their spacious and peaceful garden.Thank you so much again for taking the time to offer your valuable comment. We hope to welcome you all back again soon.

10/10 ดีเลิศ

Ziyu

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Nice service, big rooms, nice location, good price
การตอบกลับจาก Front Office Manager วันที่ 13 มี.ค. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 ดีเลิศ

Norma

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great location , very convenient. Breakfast excellent and staff wonderful Would stay here again !
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Front Office Manager วันที่ 12 มี.ค. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience.We appreciate your feedback and are glad to hear that you had a positive experience with us.Our team takes great pride in our convenient location, which is indeed a key advantage for our guests. Being situated in the heart of Gion area allows easy access to main sightseeing and dining, making it convenient for our guest to explore the area.We appreciate your kind words and hope to welcome you back for another enjoyable stay in the near future.Also, we appreciate your compliments on our staff. We aim to provide high-level service to achieve higher customer satisfaction. Therefore, we are proud to read that our team took good care of you and will share valuable comments with our staff. We certainly hope that your time at HOTEL THE CELESTINE KYOTO GION was a memorable one and we look forward to welcoming you back again.

10/10 ดีเลิศ

Andrew

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great hotel. Great staff!
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Front Office Manager วันที่ 10 มี.ค. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 ดีเลิศ

Andrew

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 5 คืน, มีนาคม 2024
การตอบกลับจาก Front Office Manager วันที่ 12 มี.ค. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

8/10 ดี

satoshi

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก 宿泊支配人 วันที่ 12 มี.ค. 2024
この度は、ホテル ザ セレスティン京都祇園にご宿泊いただき誠にありがとうございます。ホテルでのご滞在にご満足いただけたとの評価をいただき、一同とても嬉しく思っております。わたくしどもは、お客様からいただいたフィードバックを実践に活かしてこそ、さらなるホテルのサービス向上につなげていけるものであると信じております。もしも、ご滞在中に関するお気づきの点等ございましたら、お知らせいただければ幸いでございます。あらためまして、数多くあるホテルの中から、ホテル ザ セレスティン京都祇園をお選びいただきましたこと深く御礼申し上げます。次回もぜひ、お迎えできる機会を頂戴できますこと、心よりお待ち申し上げております。

10/10 ดีเลิศ

MARY

เดินทางกับคู่รัก
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
This is a gorgeous hotel, and the service is utterly amazing. From arranging a pick-up for us to go to lunch, to holding our luggage while we went out on our last day, everything was accomplished with cheerful dignity. The meals were fabulous, especially the dinners. I cannot recommend this place highly enough.
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front Office Manager วันที่ 9 มี.ค. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.We appreciate your compliments on our staff. We hold several types of competition every year for the best Omotenashi (Hospitality) improvement. In generally, Japan is a wonderful country for hospitality, and we assure you that we will continue to strive to provide better service.Thank you so much again for taking the time to offer your valuable comment. We hope to welcome you all back again soon.

10/10 ดีเลิศ

Valeria

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Muy tranquilo y muy amables todos en el hotel, encantados
เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก Front Office Manager วันที่ 9 มี.ค. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.We hope you do not mind writing back in English.We are pleased to hear about good comments for our staff, and we are delighted that you enjoyed your time at our hotel. One of our key priorities is to provide the highest levels of service to our valuable customers. Thank you so much again for taking the time to offer your valuable comment. We hope to welcome you all back again soon.

10/10 ดีเลิศ

Helen

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
A very luxurious hotel with friendly, polite and helpful staff. They made you feel so welcome! The staff members welcomed us at the door and a designated person brought us into the lobby to check us in while we were sitting down. Free shuttle to and from Kyoto station is convenient. Walking distance to Kiyomizu-dera and sannenzaka stores. I will definitely return for future trips.
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Front Office Manager วันที่ 9 มี.ค. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.We are proud to hear about good comments for our staff, and we are delighted that you enjoyed your time at our hotel. It is our great pleasure to know that you enjoyed our unique location in the middle of Gion District. Our hotel is located on the famous Yasaka-dori street filled with several high-end restaurants called 'Ryotei', as well as the Kenninji temple at the front of the hotel, the oldest 'Zen' temple in Kyoto. You can feel comfortable with a walk-in their spacious and peaceful garden.Thank you so much again for taking the time to offer your valuable comment. We hope to welcome you all back again soon.

10/10 ดีเลิศ

Melissa

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Excellent location to explore Gion! Hotel was very clean and comfortable. Enjoyed the public onsen. Would return!
การตอบกลับจาก Front Office Manager วันที่ 28 ก.พ. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience. We appreciate your feedback and are glad to hear that you had a positive experience with us. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. Firstly, we are delighted to know that you were satisfied with many aspects of your stay with us. We will definitely continue to provide our guest to a relaxing stay, not only in our guestrooms, but also in our personalized service. Therefore, we will continue to listen carefully to our guest’s feedback and strive to improve our service level, so we hope you will visit us again when you are in the area. Again, we appreciate that you have taken the time to provide us with your feedback and look forward to having the opportunity to welcome you back at HOTEL THE CELESTINE KYOTO GION.

8/10 ดี

Dianne

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The hotel itself is beautiful, as are the rooms but the walls are paper thin and hearing your neighbours have conversations isn’t ideal Breakfast was nothing short of terrible, five days of the same dishes on repeat. The western options were bland, the coffee undrinkable and fruit juices like a cordial. Somewhere they must lift up their game.
เข้าพัก 5 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front Office Manager วันที่ 28 ก.พ. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment. Your feedback is incredibly important to us, as it help us identify areas for improvement. We are committed to providing our guest with the best possible experience, and your comments will play a crucial role in that process.Please know that we take your comments seriously, and we will be reviewing our breakfast offerings and service to address the issue you encountered. Our goal is to ensure that every guest enjoys a satisfying and delicious meal when they visit us.Also, thank you very much for your valuable inputs regarding the rooms. However, we are deeply sorry to hear that we could not provide you a comfortable stay.If you make a request in advance, we will do our best to accommodate your needs. Therefore, please feel free to let us know the next time you have the opportunity to stay with us. Also, if you encountered any problems during your stay, please let our staff know and we will be happy to help you.Again, thank you so much for having your time to offering valuable comment. We truly hope that you can give us another opportunity at HOTEL THE CELESTINE KYOTO GION.

8/10 ดี

Bin Liang

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front Office Manager วันที่ 25 ก.พ. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 ดีเลิศ

Jing

เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front Office Manager วันที่ 21 มี.ค. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

8/10 ดี

Mr D C, Hexham

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
This is a great hotel. Our room was lovely and well appointed. Staff were helpful and welcoming. The shuttle bus was really handy. The dining room is a little small which made breakfast a little crowded. Close to the temples and the heart of Gion. Would definitely recommend.
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front Office Manager วันที่ 15 ก.พ. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment. We are pleased to hear about good comments for our staff, and access. As you mention, there are many traditional houses and temples around our hotel, and they would surely make you feel the nostalgic atmosphere in Kyoto. However, we are sorry for the restaurant space that made you unconfortable. We certainly hope that your time at HOTEL THE CELESTINE KYOTO GION was a memorable one and we look forward to welcoming you back again.

10/10 ดีเลิศ

Barbey

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Front Office Manager วันที่ 9 ก.พ. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 ดีเลิศ

Thanh

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Front Office Manager วันที่ 1 ก.พ. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

8/10 ดี

MOONHEE

เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Front Office Manager วันที่ 31 ม.ค. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 ดีเลิศ

Yuki, Vancouver

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
It’s my best kept secret that I don’t want to share.
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Front Office Manager" วันที่ 29 ม.ค. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 ดีเลิศ

Anastasia

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Lovely property and staff very attentive. The location is also perfect as is close to shrine and temple and Gion. Wholly walkable. The only miss was that the hotel did not communicate the fact that they provided a shuttle bus to the property from Kyoto station before we arrived so we spent 2600 yen for a taxi to get to the hotel for check in, big miss!
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Front Office Manager วันที่ 29 ม.ค. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.We appreciate your compliments on our staff. We hold several types of competition every year for the best Omotenashi (Hospitality) improvement. In generally, Japan is a wonderful country for hospitality, and we assure you that we will continue to strive to provide better service.Designed to shift the traditions and history of Kyoto into the modern day, guest rooms use the beauty of spatial design. From the interior design to the amenities, each and every item in the guest rooms has been carefully chosen to provide a truly relaxing private room.Once again, thank you very much for your time to review your recent experience at our hotel. We are looking forward to seeing you again in Kyoto, and hoping it will be soon.

10/10 ดีเลิศ

Juan, Panama

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Front Office Manager วันที่ 29 ม.ค. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

8/10 ดี

Shuji

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
お部屋が綺麗で快適でした。大風呂用浴衣にパジャマ、バスローブもあります。ラウンジも気が利いています。
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก 宿泊支配人 วันที่ 15 ม.ค. 2024
この度はもホテルザセレスティン京都祇園にご宿泊いただきまして誠にありがとうございます。また、お忙しい時間を割いてご宿泊の感想をお寄せいただき、重ねて御礼申し上げます。お部屋からご覧いただける景色はお部屋によって異なり、中庭をご覧いただけるものや京都の町屋を一望していただけるものもございます。次回ご利用の際はまた違った景色をお楽しみいただければ幸いでございます。このホテルへお越しくださるお客様が心からくつろげるホテルとなれるよう、サービスレベルの向上にスタッフと共に取り組んで参りますので、お近くにお越しの際は、是非またご利用いただければと存じます。次回のお帰りをスタッフ一同心待ちにしております。

10/10 ดีเลิศ

linden

เดินทางกับคู่รัก
ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Really lovely stay. Great facilities, helpful staff, calming design. Good location. Would definitely stay again here or at another Celestine property!
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Front Office Manager วันที่ 14 ม.ค. 2024
Thank you for having stayed at HOTEL THE CELESTINE KYOTO GION for your recent visit in Kyoto. We are delighted to receive your wonderful comment.We are pleased to hear about good comments for our staff, and we are delighted that you enjoyed your time at our hotel. One of our key priorities is to provide the highest levels of service to our valuable customers. We will continue to make every effort to improve our services for the comfort of our customers.We are glad to hear that you were satisfied with design. It is designed to shift the traditions and history of Kyoto into the modern day, guest rooms use the beauty of spatial design. From the interior design to the amenities, each and every item in the guest rooms has been carefully chosen to provide a truly relaxing private room.Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto.

10/10 ดีเลิศ

ผู้เข้าพักจริง

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Very Good Hotel with Professional staff
It was the third time I stayed in this hotel. It is very close to the famous tourist spots in Kyoto (within 10 to 15 mins). The parking area is quite big when compared with other hotels. The superior room is spacious. We spent relaxed time in the lounge and public bath. All facilities were well-maintained, just looked like a brand new hotel. The above were the main reasons why I stayed here again. During our three nights' stay, we met a female staff called Tsai who was very sincere and smart. She spoke fluent English and offered different assistance to us at the front desk and parking area on several occasions. Her performance was outstanding among all hotel staff we met during our stay of two weeks in Japan.
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Front Office Manager. วันที่ 14 ม.ค. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION again, and taking your time to share your valuable comment.We are glad to hear that you were satisfied with our location, which is quite convenient to go to the main sightseeing spots by walk and train. We have received compliments from our guests who come here for sightseeing.We are happy to hear that you enjoyed your stay in our rooms, lounge and public baths.And we appreciate your compliments on our staff. We hold several types of competition every year for the best Omotenashi (Hospitality) improvement. In generally, Japan is a wonderful country for hospitality, and we assure you that we will continue to strive to provide better serviceAgain, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto.

8/10 ดี

Kai Ming Eddie

เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Front Office Manager วันที่ 14 ม.ค. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 ดีเลิศ

ผู้เข้าพักจริง

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Really good hotel, service is superb, room is nice
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Front Office Manager วันที่ 11 ม.ค. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.It is our great pleasure to know that you enjoyed our unique location in the middle of Gion District. Our hotel is located on the famous Yasaka-dori street filled with several high-end restaurants called 'Ryotei', as well as the Kenninji temple at the front of the hotel, the oldest 'Zen' temple in Kyoto. You can feel comfortable with a walk-in their spacious and peaceful garden.We are pleased to hear about good comments for our staff, and we are delighted that you enjoyed your time at our hotel. One of our key priorities is to provide the highest levels of service to our valuable customers. Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto.

10/10 ดีเลิศ

ผู้เข้าพักจริง

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
The hotel is not too big but the style is quite nice, room is clean and nice, service is excellent, will certainly revisit again
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Front Office Manager วันที่ 10 ม.ค. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.It is designed to shift the traditions and history of Kyoto into the modern day, guest rooms use the beauty of spatial design. From the interior design to the amenities, each and every item in the guest rooms has been carefully chosen to provide a truly relaxing private room.We are very happy about our cleaning service could get praise from guest.We will always put all of our guest could feel 「security, safety, comfortably stay」to be our first priority.And we are pleased to hear about good comments for our staff, and we are delighted that you enjoyed your time at our hotel. One of our key priorities is to provide the highest levels of service to our valuable customers. Thank you so much again for taking the time to offer your valuable comment. We hope to welcome you all back again soon.

10/10 ดีเลิศ

Nicole

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Super Hôtel
Hôtel impeccable, notre chambre était grande et confortable avec un super design. Personnel a notre écoute. A refaire
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Front Office Manager วันที่ 9 ม.ค. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience. We appreciate your feedback and are glad to hear that you had a positive experience with us.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.At THE CELESTINE KYOTO GION, we strive to provide a great experience for all our guests, and we are thrilled to know that our guest room left a positive impression on you.Once again, your feedback is highly appreciated and we look forward to welcoming you back to HOTEL THE CELESTINE KYOTO GION.

10/10 ดีเลิศ

Marc

เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Front Office Manager วันที่ 8 ม.ค. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 ดีเลิศ

OMAR

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Wonderful hotel and staff
The hotel is perfect for family we stay on junior higashiyama suite it’s one of the most comfortable and modern decorating in japanese style. Service and staff on a high stand of professional and kindness with great helpful i am always stay on this hotel when i come to kyoto, also the location with walk distance from Gion shopping street on of the most wonderful area also the same with nishiki market where is also can you you find lot of restaurants and shops.
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Front Office Manager วันที่ 17 ธ.ค. 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and sharing wonderful comments with us.We are honored to learn from your comments you had a pleasant time with us and our staff took such good care of you. We will share your comments among our staff so that we can improve our service even futher. As you mentioned, our hotel is located in a convenient area where you can walk to sightseeing spots. In addition we are surrounded by famous high-end restaurants. We are always happy to help our guest to find restaurnts or sightseeing plans.Again, thank you very much for staying with us and sharing great comments with us. We truly hope we can get another opportunity to welcome your family back here at HOTEL THE CELESTINE KYOTO GION.

10/10 ดีเลิศ

OMAR

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Front Office Manager วันที่ 17 ธ.ค. 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 ดีเลิศ

Karen

เดินทางกับคู่รัก
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Find the quality of hair shampoo and conditioner are not good . Better to provide Japan made shampoo and conditioner
เข้าพัก 4 คืน, ธันวาคม 2023
การตอบกลับจาก Front Office Manager วันที่ 13 ธ.ค. 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.We apologize for the inconvenience caused by the not good quality of the shampoo and conditioner. These products are called "THEMAE" and are organic and made from tea. If you would like, we have a Japanese shampoo conditioner in the public bathroom, so please try it next time.Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto.

10/10 ดีเลิศ

Casey

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Iie
เข้าพัก 9 คืน, ธันวาคม 2023
การตอบกลับจาก Front Office Manager วันที่ 13 ธ.ค. 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We read your rating with a concern that you might not have fully enjoyed your stay with us. We trust that we can only further improve hotel services through guests feedback.Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 ดีเลิศ

Neil

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
การตอบกลับจาก Front Office Manager วันที่ 13 ก.พ. 2024
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 ดีเลิศ

Yong

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great hotel in a convenient location!
การตอบกลับจาก Front Office Manager วันที่ 13 ก.พ. 2024
Thank you for having stayed at HOTEL THE CELESTINE KYOTO GION for your recent visit in Kyoto. We are delighted to receive your wonderful comment.It is our great pleasure to know that you enjoyed our unique location in the middle of Gion District. Our hotel is located on the famous Yasaka-dori street filled with several high-end restaurants called 'Ryotei', as well as the Kenninji temple at the front of the hotel, the oldest 'Zen' temple in Kyoto. You can feel comfortable with a walk-in their spacious and peaceful garden.Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto.

6/10 พอใช้

Yuen Yi Yonne

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
地點唔太方便
เข้าพัก 4 คืน, พฤศจิกายน 2023
การตอบกลับจาก Front Office Manager วันที่ 8 ธ.ค. 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.We are sorry that location is not convenient. We might be a little remote from the nearest train stations, taking approx—10 to 12 minutes on foot. However, we hope you enjoyed the unique and quiet atmosphere around the hotel. While we are still in the centre of the Gion district, we are far away from the noise from the main shopping and restaurant streets.Again, thank you so much for having your time to offering valuable comment. We truly hope that you can give us another opportunity at HOTEL THE CELESTINE KYOTO GION.

10/10 ดีเลิศ

ผู้เข้าพักจริง

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Excellent
Clean, great location, amazing staff, everything was great. Breakfast could be better.
เข้าพัก 4 คืน, พฤศจิกายน 2023
การตอบกลับจาก Front Office Manager วันที่ 7 ธ.ค. 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.It is our great pleasure to know that you enjoyed our unique location in the middle of Gion District. Our hotel is located on the famous Yasaka-dori street filled with several high-end restaurants called 'Ryotei', as well as the Kenninji temple at the front of the hotel, the oldest 'Zen' temple in Kyoto. You can feel comfortable with a walk-in their spacious and peaceful garden.We are offering buffet style breakfast with the theme of “Morning in Kyoto”.Traditional Kyo-kaiseki, Obanzai, and Shojin-ryori techniques. Enjoy the live dishes and cuisine prepared in front of your eyes from the two counters.We are pleased to hear about good comments for our staff, and we are delighted that you enjoyed your time at our hotel. One of our key priorities is to provide the highest levels of service to our valuable customers. Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto.

10/10 ดีเลิศ

Ari

เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Front Office Manager วันที่ 22 ธ.ค. 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

4/10 แย่

Roy

ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
เข้าพัก 5 คืน, พฤศจิกายน 2023
การตอบกลับจาก Front Office Manager วันที่ 17 ธ.ค. 2023
Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We read your rating with a great concern that we could not meet your satisfaction. We trust that we can only further improve hotel services through guests feedback.Should you have any suggestions or comments on your latest visit, we appreciate it very much if you could share with us.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

10/10 ดีเลิศ

DAE HEE

เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Front Office Manager วันที่ 14 ธ.ค. 2023
"Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.

6/10 พอใช้

Nila

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Property is beautiful, but a bit off the beaten track. Hotel offers 1 restaurant with a set menu, and if you have any dietary restrictions- they are not able to accommodate. They have a limited bar in a small room that opens at 7pm, until then they do offer from 1pm-6pm dry snacks, juice, coffee & teas complimentary. Rooms are tight but very efficient- lighting in the bathroom if low. For 1st timers my recommendation would be to situate yourself near downtown- near restaurants and shops. Kyoto is a very walkable city, and taxi’s and Ubers are readily available.
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Front Office Manager วันที่ 19 พ.ย. 2023
Thank you very much for staying at Hotel The Celestine Kyoto Gion and for your constructive feedback.We are very sorry to hear that you had difficulty finding your way to the hotel. Our hotel is a 10-12 minute walk from the nearest train station. However, we hope you enjoyed the unique and quiet atmosphere around the hotel. We are located in the heart of the Gion district, but away from the hustle and bustle of the main shopping and restaurant areas.We are sorry that the dinner course did not meet your expectations. We will share your feedback with our staff.In the guest lounge, which is exclusively for our guests, you can freely experience traditional Japanese culture such as origami. Beverages and books are also available.We apologize that the size of your room did not meet your expectations this time.If we have a chance to accommodate you next time, we will suggest a different room type.Thank you very much for taking the time to give us your valuable feedback. We hope to have the opportunity to welcome you again at Hotel The Celestine Kyoto Gion.