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"Excellent Location, Great Facilities and Thoughtful Hospitality! ⭐⭐⭐⭐⭐ We had a wonderful stay at Midtown Shangri-La Hangzhou. The hotel offers excellent facilities, comfortable accommodation and warm hospitality. All the staff we encountered were friendly, professional and always willing to help. One of the hotel’s biggest advantages is its fantastic location. It’s just a short walk to the beautiful West Lake and the bustling Yan’an Road shopping district, making it an ideal base for...

"Except for the AC issue in the room, the staff, location, and cleanliness were all 5 stars! If you need shopping, do not miss the outlet mall, which is within walking distance from there."

"We stayed there for 4 nights in OCT26. Generally the hotel staff were friendly and helpful. The rooms were clean and well kept. The in room air-conditioning can fluctuate between warm and cool at times. The breakfast spread was good, with an array of international and Chinese selection. The executive lounge was a huge disappointment. The food in the lounge were very basic and the wines served were bad. Location wise, it's close to Malls, and Wulin Night market."

"Booked a lake view room. Lobby and view from the bedroom were fantastic. Visited the spa and the spa was fabulous, very good massage. Downside was the bedroom was a bit runned-down and felt like staying at a hostel rather than a five star hotel. The sound of the doors slamming from the other rooms disturbed the comfort of the sleep during the night."

"love the trendy design of the hotel room, except bed abit soft"

"Prompt check in, large and modern room. Huge bathroom"

"Excellent hotel, loved it. Clean, convenient, very comfortable, great location."

"The room and the view of the canal was brilliant. The staff was most helpful. I messaged while in airport to make changes to the booking. The hotel acted without fuss. Housekeeping was efficient to get the room cleaned around our schedule. I cannot fault this hotel at all."

"Modern practical hotel with a great view and wonderful river with park in front"

"Great breakfast, nice rooms and very kind staff!"