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Grand Hyatt Hangzhou

5.0 star property
Find tranquility at this West Lake property with five restaurants and a rejuvenating spa, offering a perfect balance of relaxation and indulgence.

Choose dates to view prices

Grand Hyatt Hangzhou, beside West Lake, offers an indoor pool, spa treatments, and five restaurants, including Italian cuisine. The bar is a relaxing spot. Guests appreciate the in-room WiFi and consistently give positive feedback.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is ฿6,649
฿7,753 total
includes taxes & fees
15 Mar - 16 Mar

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Garden View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • Garden view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Garden View

Room, 2 Single Beds, Garden View | Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds, Garden View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • Garden view
  • 36 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
  • Lake view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Lake View

Room, 2 Single Beds, Lake View | Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds, Lake View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
  • Lake view
  • 36 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 1 King Bed (Club Access)

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed (Club Access)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds (Club Access)

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Single Beds (Club Access)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
  • 36 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
  • Lake view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds, Lake View

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Single Beds, Lake View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
  • Lake view
  • 36 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand, Suite, 1 King Bed

Grand, Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Grand, Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Tent, 1 King Bed (CAMP IN GARDEN)

Tent, 1 King Bed (CAMP IN GARDEN) | Premium bedding, minibar, in-room safe, desk

Tent, 1 King Bed (CAMP IN GARDEN)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Deep-soaking bath
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Premium Suite

Grand Premium Suite | Premium bedding, minibar, in-room safe, desk

Grand Premium Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Premium bedding
  • Lake view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Located in Shangcheng, a neighbourhood in Hangzhou, Grand Hyatt Hangzhou is in the entertainment district and on a lake. Broken Bridge and Wulin Square are notable landmarks, and travellers looking to shop may want to visit Wushan Night Market and Hangzhou Tower Shopping Mall. Hangzhou Botanical Garden and Song Dynasty Town are not to be missed. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Hangzhou travel guide
Map
28 Hu Bin Road, Hangzhou, Zhejiang, 310007

What's nearby

  • West Lake showing night scenes and a river or creek
    West Lake
    1 min walk - 0.0 km
  • Xihu Tiandi
    13 min walk - 1.1 km
  • Wushan Night Market
    20 min walk - 1.7 km
  • Wulin Square
    2 min drive - 1.9 km
  • Hangzhou Tower Shopping Mall
    2 min drive - 2.2 km

Getting around

  • Longxiangqiao Station
    4 min walk
  • Hangzhou Railway Station (HZD)
    18 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    40 min drive

Restaurants

  • Grand Café
    1 min walk
  • 寿司郎
    3 min walk
  • friday eve
    4 min walk
  • 知味观
    4 min walk
  • TOUS les JOURS
    3 min walk

About this property

Grand Hyatt Hangzhou

Luxury hotel near West Lake
Located close to Broken Bridge and Wushan Night Market, Grand Hyatt Hangzhou provides an airport shuttle, a coffee shop/cafe and a hair salon. Treat yourself to a Swedish massage, a body treatment or a manicure/pedicure at the on-site spa. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Italian cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool
  • Free self-parking
  • Limo/town car service, buffet breakfast (surcharge) and tour/ticket information
  • A 24-hour front desk, massage treatment rooms and a porter/bellboy
Room features
All 388 rooms feature comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as air conditioning and bathrobes.
Other conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with deep-soaking baths and free toiletries
  • LCD TVs with satellite channels
  • Wardrobes/cupboards, fridges and daily housekeeping

Similar properties

Exterior
Sofitel Hangzhou Westlake
  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
8.4 out of 10, Very good, 508 reviews
The price is ฿3,884
฿4,529 total
includes taxes & fees
13 Mar - 14 Mar
Sofitel Hangzhou Westlake
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 198 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • 28 Hubin Road 湖滨28
  • Grand Cafe 咖啡厅
  • Grand Hyatt Steakhouse
  • Patio 青莳

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • On a lake

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2004
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 288.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 198 per person
  • Airport shuttle fee: CNY 550 per vehicle (one way)
  • Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Parking height restrictions apply

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Hangzhou Hyatt
Hangzhou Hyatt Regency
Hyatt Hangzhou
Grand Hyatt Hangzhou Hotel
Hyatt Regency Hotel Hangzhou
Regency Hyatt Hangzhou
Hyatt Regency Hangzhou Hotel
Grand Hyatt Hangzhou Hotel
Grand Hyatt Hangzhou Hangzhou
Grand Hyatt Hangzhou Hotel Hangzhou

Frequently asked questions

Does Grand Hyatt Hangzhou have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Grand Hyatt Hangzhou?

As of 11 Mar 2026, prices found for a 1-night stay for 2 adults at Grand Hyatt Hangzhou on 15 Mar 2026 start from ฿6,649, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hyatt Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hyatt Hangzhou?

Self-parking is free at this property.

What time is check-in at Grand Hyatt Hangzhou?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Grand Hyatt Hangzhou?

Checkout is at noon.

Does Grand Hyatt Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 550 per vehicle applies.

Where is Grand Hyatt Hangzhou located?

Located in Shangcheng, this luxury hotel is within 1 mi (2 km) of West Lake, Broken Bridge and Wushan Night Market. Wulin Square and Hangzhou Tower Shopping Mall are also within 2 mi (3 km). Longxiangqiao Station is only a 4-minute walk and Fengqi Road Station is 18 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Hyatt Hangzhou Reviews

8.6

Excellent

9.0

Cleanliness

9.4

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 243 out of 458 reviews
Rating 8 - Good. 138 out of 458 reviews
Rating 6 - Okay. 53 out of 458 reviews
Rating 4 - Poor. 12 out of 458 reviews
Rating 2 - Terrible. 12 out of 458 reviews

Reviews

10/10 Excellent

Lucy

Liked: Cleanliness, property conditions & facilities
Location excellent, well trained staff
Stayed 2 nights in Nov 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities
Nice location with good service
Stayed 1 night in Oct 2025

10/10 Excellent

Sheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and great experience
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location on the lake. Third time staying at this location.
Stayed 1 night in Jul 2025

8/10 Good

CHONG

Liked: Cleanliness, staff & service, amenities
Nice room. Superd location
Stayed 1 night in Nov 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jerry the Antique Door bar manager was fantastic. She made you feel very welcome. Took pride in seeing that you were well served and happy and a good conversationalists
Stayed 6 nights in Oct 2025

10/10 Excellent

Hoi Ching

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location just minutes away from west lake, the fountain and pier to take west lake sightseeing boat, and right next to a mega shopping mall with extensive brands and dining options. Also good service.
Stayed 3 nights in Jun 2025

10/10 Excellent

Mingya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a very good location and good service!
Stayed 4 nights in Oct 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to west lake.
Stayed 1 night in Jan 2025

10/10 Excellent

KIN FAI GARY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steps away from West Lake and shopping malls, restaurant. Had a few very nice nights in HangZhou.
Stayed 3 nights in Feb 2025

10/10 Excellent

Juan

Liked: Staff & service, amenities, property conditions & facilities
Excellent location. Food at restaurant was delicious, massage was great.
Stayed 1 night in Oct 2023

10/10 Excellent

Huan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 5-star facility in the best location in Hangzhou with services that match its class!
Stayed 2 nights in Aug 2024

10/10 Excellent

Faustina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury hotel with superb location

Very well located! Hotel is within walkable distance to the shopping street! Luxury room fully equiped with amenties.
Stayed 1 night in Nov 2024

8/10 Good

Joey

Liked: Staff & service, amenities, property conditions & facilities
Property needs renovation, some major work, well location is best of the best,1min walk to the west lake, staffs are very professional and hospitality, thank you!
Stayed 4 nights in Jul 2024

10/10 Excellent

VINCI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant.
Stayed 2 nights in Apr 2024

6/10 Okay

Meigan

Hotel is basically fine, and despite excellent location it is quite overpriced for average service and quality.
Stayed 2 nights in May 2024

10/10 Excellent

Yee Kok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This luxury hotel offers a fantastic location, situated directly in front of West Lake and the shopping walking street areaIn, with the metro station just a few minutes’ walk away. However, the only drawback is that the water pressure is relatively low compared to other luxury hotels.
Stayed 3 nights in Oct 2024

8/10 Good

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is good, next to the West Lake and walking distance to dining places, shopping and a subway station. However, there is a night market right outside the hotel and it is extremely crowded and noisy. The staff are friendly and helpful. Hotel is clean and in good condition. Size of room is standard and Ok.
Stayed 3 nights in Nov 2023

10/10 Excellent

SHI

Liked: Cleanliness, staff & service, property conditions & facilities
Everything excellent during our stay at the hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Joanna

Liked: Cleanliness, amenities, property conditions & facilities
It was a great stay! Felt welcome from the moment I step in! Suggest to upgrade to have the lake view. U will not regret it. The rooms were clean and the staff are all very friendly. Worth the price tag!
Stayed 3 nights in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The area is beautiful
Stayed 2 nights in Apr 2025

10/10 Excellent

HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location and wonderful food.
Stayed 2 nights in Mar 2023

10/10 Excellent

Maria Celina

Good. Very good location.
Stayed 2 nights in Aug 2025

10/10 Excellent

FU

Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Stayed 2 nights in Nov 2025

8/10 Good

SHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noise soundproof can be improved. Inside room u can hear outside peopke talking. And access for vehivle is not so friendly now maybe the construction, but is not up to hotel. All rest is excellent!
Stayed 2 nights in Sep 2025