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Sofitel Hangzhou Westlake

5.0 star property
Travelers enjoy the indoor pool with West Lake views, get energized at the gym, and savor local cuisine at three restaurants right on the property

Choose dates to view prices

Sofitel Hangzhou Westlake sits near Broken Bridge and Wulin Square, offering a peaceful retreat with convenient amenities. Guests can visit the coffee shop, use dry cleaning services, relax in the sauna or steam room, or maintain their routine at the 24-hour gym.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is ฿3,646
฿4,251 total
includes taxes & fees
24 May - 25 May

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About this property

Sofitel Hangzhou Westlake

  • Luxury hotel near West Lake
  • Located close to Broken Bridge and Wulin Square, Sofitel Hangzhou Westlake provides a terrace, a coffee shop/cafe and dry cleaning/laundry services. Treat yourself to a massage, a facial or a body treatment at the on-site spa. Make sure that you enjoy a meal at the 3 on-site restaurants, including breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.
  • Other perks at this hotel include:
    • An indoor pool, along with a lifeguard on site
    • Free self-parking
    • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-out
    • Express check-in, a porter/bellboy and free newspapers
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 233 rooms have comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and laptop-friendly workspaces.
  • Other conveniences in all rooms include:
    • LED light bulbs and eco-friendly cleaning products
    • Designer toiletries and hairdryers
    • LCD TVs with satellite channels
    • Wardrobes/cupboards, fridges and free infant beds

Awards and affiliations

  • Eco-certified property
  • This property participates in China Green Hotel – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
8.4 out of 10, Very good, 252 reviews
The price is ฿3,507
฿4,089 total
includes taxes & fees
9 Jun - 10 Jun
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Policies

Check-in

Check-in start time: 2 PM; check-in end time: noon
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property’s spa will not be available until further notice.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 288.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 500 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CNY 188 per person
  • Airport shuttle fee: CNY 550 per vehicle (one-way)
  • Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request.

We should mention

Pool access available from noon to 8:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does Sofitel Hangzhou Westlake have a pool?

Yes, this property has an indoor pool. Pool access is from noon to 8:00 PM.

How much does it cost to stay at Sofitel Hangzhou Westlake?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Sofitel Hangzhou Westlake on 24 May 2026 start from ฿3,646, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sofitel Hangzhou Westlake pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sofitel Hangzhou Westlake?

Self-parking is free at this property.

What time is check-in at Sofitel Hangzhou Westlake?

Check-in start time: 2 PM; check-in end time: noon.

What time is check-out at Sofitel Hangzhou Westlake?

Checkout is at noon.

Does Sofitel Hangzhou Westlake provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 550 per vehicle applies.

Where is Sofitel Hangzhou Westlake located?

Located in Shangcheng, this luxury hotel is within 2 mi (3 km) of West Lake, Broken Bridge and Wulin Square. Hangzhou Tower Shopping Mall and Hangzhou China Silk Town are also within 3 mi (5 km). Wushan Square Station is 7 minutes by foot and Ding'an Road Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

8.6

Cleanliness

9.0

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 231 out of 521 reviews
Rating 8 - Good. 194 out of 521 reviews
Rating 6 - Okay. 50 out of 521 reviews
Rating 4 - Poor. 34 out of 521 reviews
Rating 2 - Terrible. 12 out of 521 reviews

Reviews

Verified

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is little bit old but the location and the staff are great. The room is clean and the breakfast is good too.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities
Staff were all around very nice!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel’s location is fantastic! So close to Westlake and the shopping malls, all within walking distance. Room was clean and the bathroom was nice. Wished the opening hours of the pool was earlier and not 11.30am.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Robin

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely a beautiful place and an amazing stay! I traveled alone from USA, couldn’t ask for more! Directly across from West Lake! Amazing staff, food, hospitality and room!
Right across the street from Sofitel Hotel!
Restaurant in hotel
Robe in room!
Pool in hotel
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Debbie Miu Kwan

Liked: Cleanliness, amenities, property conditions & facilities
The room was great and the staff was always courteous.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Spacious n convenient location. Have good transport service
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Thu

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and service.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Lovely hotel amazing location
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Wee Hong

Liked: Cleanliness, staff & service, amenities
Good service staff, environment, and location. One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Fulco

Liked: Cleanliness, amenities, property conditions & facilities
Received a room upgrade and had a nice breakfast with my kid. Next to West Lake, so can’t beat the location. Swimming pool is small but we enjoyed it anyway. Nice views from the terrace on the 6th floor overseeing the lake. Overall, a great stay.
View for the terrace in winter.
At the West Lake.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind staff; amazing location;
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Arnaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located, clean, good breakfast
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Kwok Wing

Liked: Cleanliness, staff & service, amenities
Clean room! Polite staff!
Stayed 2 nights in Nov 2025
Verified

8/10 Good

JUNGHYUN

Liked: Cleanliness, staff & service, amenities
The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs and very convenient
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Yuen Teng

Liked: Cleanliness, staff & service, property conditions & facilities
I like the room as they really fulfill my request on high floor and upgrade my room.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Haitian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and great service👍
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.
Stayed 2 nights in Jul 2024
Verified

8/10 Good

amitabh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location

Great location next to the lake
Stayed 1 night in May 2024
Verified

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convent location a block from West Lake, clean comfortable facility, would stay here again.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Kia How

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to eatery and lake. very relaxing
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Tin Kin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. Value for money
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Huo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!
Stayed 1 night in May 2025
Verified

10/10 Excellent

Leung Kai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

convinient location, 10 minutes walk to water front, 20 minutes walk to the most popular shopping district
Stayed 3 nights in Nov 2023