Midtown Shangri-La, Hangzhou

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Luxury
5.0 star property
8.8

Excellent

Luxury hotel near West Lake

Located close to Broken Bridge and Zhejiang University Yuquan Campus, Midtown Shangri-La, Hangzhou provides a coffee shop/cafe, dry cleaning/laundry services and 2 bars. Treat yourself to a body scrub, a body wrap or reflexology at Chi, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and Chinese cuisine. In addition to a health club and a business centre, guests can connect to free in-room WiFi.

The current price is ฿4,456
฿5,196 total
includes taxes & fees
4 Nov - 5 Nov

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Deluxe King Room

A spacious hotel room with a large bed, a desk, and a view of the city skyline.

Deluxe King Room

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Horizon Premier King Room

A spacious hotel room with a large bed, a desk, and a view of the city skyline.

Horizon Premier King Room

  • City view
  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Horizon Lakeview King Room

A hotel room with a large bed, a desk, and a view of mountains through the windows.

Horizon Lakeview King Room

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Horizon Club King Room

A spacious hotel room with a large bed, a desk, and a view of the city skyline.

Horizon Club King Room

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premier King Room

A spacious hotel room with a large bed, a desk, and a view of the city skyline.

Premier King Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premier Lakeview King Room

A hotel room with two beds, a desk, and a chair. There is a large window with a view of mountains.

Premier Lakeview King Room

  • Lake view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Executive Suite King Room

A hotel room with a large bed, a sitting area, a television, and a view of the city.

Executive Suite King Room

  • City view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Executive Lakeview Suite King Room

A hotel room with a large bed, a sofa, a TV, a dining table, and a view of mountains.

Executive Lakeview Suite King Room

  • Lake view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin Room

A hotel room with a large bed, bedside tables, a desk, a chair, a fruit basket, and a painting on the wall.

Deluxe Twin Room

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Premier Twin Room

A spacious hotel room with a large bed, a desk, and a view of the city skyline.

Premier Twin Room

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Premier Lakeview Twin Room

A hotel room with two beds, a desk, and a chair. There is a large window with a view of mountains.

Premier Lakeview Twin Room

  • Lake view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Horizon Club Twin Room

A hotel room with a large bed, bedside tables, a desk, a chair, a fruit basket, and a painting on the wall.

Horizon Club Twin Room

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Deluxe Queen Room

Three bottles of shower gel on a bathroom counter.

Deluxe Queen Room

  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Deluxe 2-bed Room

A hotel room with two beds, a desk, a chair, a large window with a view, and a decorative wall panel.

Deluxe 2-bed Room

  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Horizon Club King Room

A bathroom with a marble vanity, a bathtub, a shower, and a large mirror.

Horizon Club King Room

  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Suite (Specialty)

A spacious hotel room with a large bed, a seating area, a television, and a view of the city.

Suite (Specialty)

  • City view
  • 129 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite (Shangri-La)

A balcony with a view of a body of water and mountains, a wicker sofa, a small round table with fruit, and a metal railing.

Suite (Shangri-La)

  • City view
  • 215 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

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About the area

Located on a lake, Midtown Shangri-La, Hangzhou is in Downtown Hangzhou neighbourhood and is connected to a shopping centre. Broken Bridge and Leifeng Pagoda are notable landmarks, and some of the area's popular attractions include Hangzhou Botanical Garden and Hangzhou Zoo. West Lake and Zhejiang University Yuquan Campus are two other places to visit that come recommended. Visit our Hangzhou travel guide
Map
6 Changshou Road, Kerry Central, Yan'an Road, Hangzhou, Zhejiang, 310006

What's nearby

  • A serene lake with a traditional pavilion, a wooden bridge, and a pagoda in the distance.
    West Lake
    4 min walk - 0.4 km
  • Wulin Night Market
    6 min walk - 0.5 km
  • Wulin Square
    16 min walk - 1.4 km
  • Hangzhou Tower Shopping Mall
    18 min walk - 1.5 km
  • Hangzhou China Silk Town
    3 min drive - 2.5 km

Getting around

  • Fengqi Road Station
    6 min walk
  • Hangzhou Station
    12 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    37 min drive

Restaurants

  • Shake Shack（杭州嘉里中心店）
    9 min walk
  • KFC (肯德基)
    3 min walk
  • Horizon Club
    3 min walk
  • 星巴克
    10 min walk
  • 苏小蟹
    2 min walk

About this property

Midtown Shangri-La, Hangzhou

  • Luxury hotel near West Lake
  • Located close to Broken Bridge and Zhejiang University Yuquan Campus, Midtown Shangri-La, Hangzhou provides a coffee shop/cafe, dry cleaning/laundry services and 2 bars. Treat yourself to a body scrub, a body wrap or reflexology at Chi, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and Chinese cuisine. In addition to a health club and a business centre, guests can connect to free in-room WiFi.
  • Additional perks include:
    • An indoor pool
    • Free self-parking
    • Limo/town car service, buffet breakfast (surcharge) and express check-out
    • Express check-in, meeting rooms and a lift
  • Room features
  • All 414 rooms offer comforts, such as 24-hour room service and pillow menus, as well as perks, such as air conditioning and bathrobes.
  • Extra amenities include:
    • Hypo-allergenic bedding, down duvets and rollaway/extra beds (surcharge)
    • Bathrooms with designer toiletries and separate baths/showers
    • LCD TVs with cable channels
    • Wardrobes/cupboards, electric kettles and heating

Awards and affiliations

  • Eco-certified property
  • This property is certified by this third-party sustainability certification scheme: LEED - Leadership in Energy and Environmental Design. For more information on what this certification requires and verifies, please visit their website.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 194 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Central Market
  • Chengzhong Bistro Chinese
  • Midtown Brewery
  • The Great Lounge

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • Stereo

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • On a lake

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 13 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 350.0 per night.
Cots (infant beds) are not available

Payment types at the property

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 194 per person
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does Midtown Shangri-La, Hangzhou have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Midtown Shangri-La, Hangzhou?

As of 7 Oct 2026, prices found for a 1-night stay for 2 adults at Midtown Shangri-La, Hangzhou on 4 Nov 2026 start from ฿4,456, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Midtown Shangri-La, Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Midtown Shangri-La, Hangzhou?

Self-parking is free at this property.

What time is check-in at Midtown Shangri-La, Hangzhou?

Check-in start time: 2 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Midtown Shangri-La, Hangzhou?

Checkout is at noon.

Where is Midtown Shangri-La, Hangzhou located?

Located in Downtown Hangzhou, this luxury hotel is within 1 mi (2 km) of West Lake and Broken Bridge. Hangzhou Botanical Garden and Zhejiang University Yuquan Campus are also within 3 mi (5 km). Fengqi Road Station is 6 minutes by foot and Longxiangqiao Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Midtown Shangri-La, Hangzhou Reviews

8.8

Excellent

9.2

Cleanliness

9.2

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 165 out of 262 reviews
Rating 8 - Good. 68 out of 262 reviews
Rating 6 - Okay. 11 out of 262 reviews
Rating 4 - Poor. 4 out of 262 reviews
Rating 2 - Terrible. 14 out of 262 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice room .. nice and helpful staff
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, amazing service and great location!
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay in the hotel. The staff, especially Clara, Vivian, and Freya, are super friendly and helpful. Convenient location with easy access to many popular tourist places nearby. Rooms are modern and clean. Food is fantastic. Highly recommend!
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing. Our family has a perfect time in Hangzhou. Either check in or ask for help, the staff responded pretty quickly and helped a lot. Thank you so much 叨叨、Freya and Vivian. It was so a nice and warm time with you guys! Definitely will back again next year!
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had a wonderful stay at the Midtown Shangri-La, Hangzhou. The hotel’s environment is excellent and the location is very convenient. Breakfast was truly abundant, and the croissants were among the best we’ve tasted in any hotel in China. We thoroughly enjoyed our time here and would definitely choose this hotel again on our next visit to Hangzhou.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious. The service staff were polite and helpful. The hotel was right next to the mall which makes it very convenient for shopping and food. It’s just a short walk from West Lake as well. Highly recommended.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaners very helpful and professional.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At a very good location and everything within a walking distance
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and conveniently located. Walkable to west lake and 湖滨银泰。武林夜市 is literally downstairs. We bought the horizon club and were able to enjoy breakfast, afternoon tea and dinner!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with direct access to subway, restaurants and shopping.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Staff are polite and nice.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean with great breakfast.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Service was excellent
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location and facility for business travel.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very suitable for 2 of us . The staff is very kind .
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good size room and great service
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nearby to night market and shopping mall. Great location.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and easy to walk around.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff, very comfortable environment
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Surrounded with shopping, restaurants and day/night life activities. Facilities were awesome too.
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great and beautiful hotel with super staff service

Great and beautiful hotel with super staff service, very comfortable bed and a nice bathroom. Hotel is located very close to the lake and a lot of different restaurants. Delicious breakfast buffet with great selection of western food and Chinese food.
Stayed 2 nights in Oct 2024
Verified review

8/10 Good

Liked: Amenities
Convienient and clean
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and helpful
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel.

The hotel was amazing with comfort and cleanliness. Very nice rooms with big bathroom. Although was only a 2 night stay, it was really an experience. Thank you.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central hotel

The hotel is centrally located with great access to restaurants and only a 10-15 min walk from west lake. It was clean and comfortable. Breakfast was lovely with plenty western options. It is attached to the merry shopping centre which is really handy also and a good landmark making the hotel easy to find.
Stayed 2 nights in Apr 2025