โรงแรมและที่พักในเซอร์รีย์

"We just returned from a two week stay at this hotel and it was NOT what we expected. The hotel staff was not helpful or accommodating at all! We were there for two weeks and the cook was out three days during our time there and we were only offered cold cereal and toast for breakfast; that's after paying full price for the full breakfast program they offer! I would NOT recommend this hotel to anyone staying more than one night!! Our room was not cleaned when we asked them to clean it, and we...

"Seemed like a lovely hotel. Bit upon further inspection little things need attention.. for example why give a towel with poo stains on it? Also the noise of slamming doors from 1am to 3am was not the higlight! Didn’t really sleep! All I heard was everyone’s toilets, upstairs walking about and slamming doors! Not very sound proof! Staff are nice and rooms are mostly clean despite the carpets being worn!"

"Ved ankomst blev vi mødt af en venlig receptionist, vi fik kort til værelset. Vi kom lidt sent, men spurgte hvor man kunne få noget at spise, herefter henviste han os til tjeneren nede ved spiseområdet. Her spurgte vi igen, men blev afvist grundet tidspunktet. Vi fandt en tank MacDonald 4 min gang derfra. Om aftenen var der meget varmt på værelset, radiatoren stod på fuld styrke. Dagen efter tog vi til London og var turister, og da vinken tilbage virkede vores nøglekort ikke længere. Tilbage i...

"An old hunting lodge turned into a fantastic hotel. Charming and wonderful stay close to Heathrow."

"Nice hotel. Unfortunately, I had to queue for over an hour & half for check in. As this was a one night stay for a flight connection, I was unable to use the the pool facilities, which is why I chose this particular hotel. Otherwise, it was a nice stay."

"A very tired and run down property. I won’t be staying there again."

"Nice short stay next to chessington park ! room was clean and tidy"

"Staff"

"Great clean hotel"

"Great room in the oldest part of the house - very clean and well maintained. Bar, evening meal and breakfast were all excellent. Grounds were nice to walk a round."

"Good place, good attention, etc."

"The hotel lobby is absolutely gorgeous and smells amazing. Unfortunately, my check-in experience was disappointing. I arrived at 22:45 and the receptionist barely looked up from her screen when speaking to me. After handing me my key, she simply pointed towards the lifts when I asked where they were, despite it being my first time at the hotel. That said, apart from this interaction, I found the staff very friendly. Breakfast had a great selection and everything was beautifully presented....

"Excellent as always"

"The room and hallways/landing were outdated, dirty and in desperate need of renovation. Mattress was poor - worthy of a skip. It was the worst room I’ve ever stayed in. Supposedly this was a DELUXE double!!! If it wasn’t for the fact we were due at a party in Dorking that evening and didn’t arrive to the hotel until 6.30pm, we would have insisted on either another room or ideally our money back and moved to another hotel."