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"This property was beautiful, clean and the staff was friendly and helpful. However, the beach was not swimable due to tides. I am uncertain if that was temporary or a constant occurrence. A bottle of water cost 15 dollars at the main restaurant in the hotel. Imagine the price for all other menu items, very overpriced. Overall, it was a decent experience."

"We heard so much about Riu hotels and were so excited to try it out. We booked this trip to celebrate our ten year wedding anniversary and my husband's birthday. What a disappointment. When we arrived we didn't even receive a hello or a welcome or directions on where to go. We didn't receive a welcome drink. Our check in person was very rude and not accommodating at all. Our room was difficult to find and there was no luggage assistance. The room was dirty with stains on the curtains and walls. The website said that we could book a Riu wedding/vow renewal, we asked about it and the staff was very rude about it and basically said that they didn't offer weddings or vow renewals. So we didn't get to renew our vows for our 10 year wedding anniversary. However, I will say the hotel did provide us with a complimentary bottle of champagne. That was nice. The food wasn't the best. It was editable and with the buffet we found a lot of options but the a la cart restaurants were subpar. For a "party" resort, the parties were definitely lacking. The only party is at the adults only pool party. The entertainment was okay but it could've been better. The best shows were the Rock show and the Mexican day show. Saul and Pedro from Pacha Nightclub were absolutely AMAZING & super nice. Overall for my first experience at Riu it was very underwhelming and disappointing. Overall rating 2.3/5"

"I loved everything about this resort. Plenty of friendly staff by the pools to fulfill all requests quickly"

"Very friendly staff and beautiful pool"

"Todo super bien, el personal muy atento, la limpieza en general, la animación excelente, solo recomiendo poner cortinas blackout en las habitaciones para descansar más time, thx"

"Went on a baby moon with my partner and We had a great experience thanks to the concierge team, especially Adalberto and Miguel. Also, a big thank you to Max and Angel at the pool — all of them were fantastic and made our stay even more enjoyable. Highly recommend this place! The food was great, the property was very clean, and the views were absolutely beautiful. I will definitely be returning !"

"Everything is good "

"The amenities would have gotten higher marks except that our favorite pool (Pool 40 next to Tazuna) was closed, along with pool 26, both closed for the entire month of May. The Fun Lab was also closed but we didn't have any teens with us so that didn't bother us, but I would have been disappointed had I planned on using that. On the plus side, we learned that we like Pool 17 and despite 2 of the pools being closed, Pool 17, the Main Pool and the SKy Pool were not overly crowded. The staff were very attentive and wonderful. Shout out to the amazing server extraordinaire: Roberto! He was fantastic. In general, staff would also have gotten higher marks if they had been trained on how to handle an extremely inebriated guest poolside. Instead, we watched a passed out guest on a lounge chair and on the ground wollow for hours as he dry heaved semi-consciously while staff figured out what to do. It was sad to watch his 3 children cry, his wife kick him trying to wake him up, and the general confusion about how to deal with it all by the staff. The wife refused medical help. It was a "buzz Kill" for us watching and I wish the staff could have removed him from the area much earlier. They did finally wheel him out. There should be staff proticol to deal with this sort of thing. We have been to this resort many times and never witnessed such an event. Overall, the food was excellent and the drinks were cold. Plus, the view can't be beat and rooms were quiet."

"Yes"