Search Hotels Near Church of Saints Paolino and Donato, Lucca

"The positive is the room is spacious and comfortable. That said, their completely automatic system needs a lot of improvement. I couldn't read the messages they sent me through Expedia (not their fault) so I sent text messages and email asking them to contact me one of those ways. (They didn't answer the phone when I called.) I never received a reply, but got more Expedia notifications from them that I couldn't read. I managed to get the online check-in link from Expedia, but it only gave me error messages. When I arrived at the property there were two other people waiting because the automatic check-in system wasn't working. When a man arrived and got it working he still had to talk us each through the check-in procedure, repeating several times, "è completamente automatico." My room, as nice as it is, is up 4 flights of the steepest steps I have ever seen, so if you don't do steps well you may want to reconsider it. The Wi-Fi is slow and sporadic. And one more little but annoying thing, there was only one hanger in the closet. All in all, I think their "completamente automatico" system needs more than some minor tweaking. That frustration, together with the steep stairs, is why I won't return."

"Wonderful small hotel in a great location. Large rooms with beautiful 20foot ceilings and a nice breakfast. Staff was amazingly friendly and helpful. Had a rainy day and enjoyed just hanging out in the room most of the day. Just a great place in Lucca."

"The property has very small rooms, extremely small showers, beds and pillows were very hard, there was not enough seating at breakfast to accommodate all the guests. My hotel room was in a separate building so I had to walk out in the rain to get to breakfast. Don’t think it should be in that price range"

"Great base , quiet, just outside city walls, very close to tunnel to walk into the centre. Kettle in room to make a cup of tea, not usually found in Tuscany! Only down side no hot food at breakfast."

"A well located hotel, just outside the city walls, close to the train station but quiet despite being on a main road.Parking is available. The inclusive spa is a lovely treat, especially if you book this for your arrival day, after travelling in. All staff are customer focussed, helpful, polite and pleasant. Breakfast is very good, plenty to choose from with healthy options and sweet treats. The fish restaurant next door was really nice and had a good choice of meals and wines. Our room (65) was well equipped and a decent size, as was the bathroom but the small shower cubicle was a disappointment given the overall size of the bathroom."

"Very nice all the way around, and very close in! Hope to return! "

"Front desk staff was so helpful and kind. Nice breakfast spread."

"This is a bare bones hotel. Front desk is only staffed on a part time basis. If you need anything ask the cleaning staff. No breakfast, coffee, or vending machines. Nicely remodeled though."

"I stayed in the twin room as a solo traveler - very comfortable bed and roomy bathroom as noted in other reviews. Having breakfast available was a nice option. I tried to get a hold of the host twice during my stay - once via WhatsApp re renting a bike and once via Expedia about bag storage - neither inquiry received any response. I’m very surprised other guests found the staff so helpful honestly. I had no interaction besides entrance instructions. "