Search Hotels Near Cenote Verde Lucero, Puerto Morelos

"Hotel was not incredible….staff was extremely helpful and angel the concierge made sure everyone knew I had a food allergy. The restaurant staff and pool waiters all knew and made sure my food was safe for me"

"Our stay at Vidanta Resort World was a great experience. The complex is beautiful and very well maintained, though we didn’t have enough time to explore everything it offers. The room was spacious, nicely decorated, and very comfortable. The staff was incredibly well training to host making us feeling very special greeting us by names and always showing they were ready for anything we needed. We had dinner at Havana Moon; the food was basic, but the atmosphere was fun. Later, we discovered an outdoor market-style dining area with several options and a much nicer ambiance, which we wish we had known about earlier. Having an Exclusive type of bracelet status, truly enhanced our stay, with access to a beach club cabana and a very convenient driver service available via WhatsApp at any time. Overall, we really enjoyed our stay and would love to return with more time to explore the resort. Overall, we really loved our stay at Vidanta Resort World. The scale, comfort, service, and exclusivity made it a memorable experience, even in a short visit. With more time, this resort clearly has so much more to offer. "

"It is hard to leave this review but I felt surprised when we arrived at the place, since all the 5 star reviews we saw here contributed to us selecting this place. First I want to say the staff were very helpful and friendly. They did try to provide a good service to the guests. The location is beautiful and you do feel like you are part of the nature environment. Even the long bumpy road was part of the expectation and not their fault. However, that's where the good things about this place ended. The bubble glamp, while clean in terms of bedding, toilet, furniture, is in a dire shape and requires thorough cleaning for guests to truely enjoy the experience. It was VERY moldy inside, with grit built up in the corners, and the supposedly transparent part is so DIRTY such that we could barely see what's outside, let alone enjoying the experience that a bubble glamping is suppose to provide. The furniture is showing wear and tear with cracks so much so that it can't claim that is a luxury experience. Also they had to place tarps on all of the bubble lamps(probably to reduce heat from sunlight), which is different from what the photos showed. The food is also mediocre at best. While I understand that it's hard to transport ingredients to a remote port of the jungle, the food were firstly not authentic Mayan food, second in small portion, thirdly very overpriced. The staff also couldn't even give a menu for us, probably due to not being able to cook actual meals, and all of t"