Search Hotels Near Cenote Siete Bocas, Puerto Morelos

"Pool was awesome"

"Extremely disappointing and materially misrepresented online. Jungala Hotel is not a resort. It is simply three buildings with about 52 rooms located inside a massive 1,000-acre timeshare complex shared with six other properties: Grand Mayan, Grand Luxxe, Grand Luxxe Jungle, The Bliss, Residences, and Mayan Palace. Most photos shown online (everything outside the rooms) are from those other resorts and do not represent the Jungala Hotel itself. The reality of this stay is constant commuting. The Jungala buildings contain rooms only. There are no pools, restaurants, bars, gyms, spa facilities, or beach access at the hotel itself. Every pool, restaurant, gym, spa, and activity is located at other resorts within the complex and shared with thousands of timeshare guests. Getting anywhere requires golf carts, often with 20+ minute waits and 15–25 minute rides. The listing references a private beach and water slides, which is misleading. The beach is not private and is shared with all properties. It is about a 15-minute ride away at the south end of the complex. There are no pools or water slides at the hotel. The Jungala Water Park is a separate paid attraction (about $75 per person per day). There is no real concierge (only golf cart dispatch) and no physical kids club or staffed drop-off facility. Rooms are nice, but everything else requires leaving the property."

"This was the original Excellence, so it is a bit dated. The staff was friendly and helpful. I am allergic to gluten, so there were limited options, especially desserts. The chef in the Excellence Club was outstanding and made GF French toast for me every morning. The spa was gorgeous. "

"Beautiful grounds, friendly staff. Confusing and lengthy checkin. Regular “Royale” hotel guests are second class citizens here with respect to pool areas compared to club members or “Cassitas” room guests. The central “Royale” pool area is overcrowded while other restricted areas are under-utilized. The dining reservation system is dysfunctional. Food is OK, with highlights being the Mexican snd Mediterranean restsurants. The worst was the “Japanese” restsurant in Generations hotel—poor service bad food. The room was large but poorly msintained with a broken patio door lock. Room lighting was too dim for normal room activities, it was impossible to read in bed, the brightest light was in the closet. "

"The pools were very clean "

"Excellent service and restaurant selections!"

"Servicios "

"The room was spotless the service was amazing! Food at buffet and restaurants were great!! Would definitely recommend!!"

"The whole place was awesome. The site was very clean and just as I expected from the pics I saw on the Expedia Website. Super peaceful place. The food was excellent and the bar staff was super friendly. A huge shoutout to my man at the front desk Christian for all the help he was. Anything I needed he was right on top of it. It wouldn’t have been the same without his assistance."