Search Hotels Near Calle 12, Playa del Carmen

"It’s my home away from home always stay at this place. It’s great."

"Stay far far away from this property. Not only are they dishonest their facilities are poorly maintained and the staff is pathetically inattentive. There are so many better places to stay in Playa Del Carmen. I strongly suggest you do not stay here. If you do decide to stay at this location, do not leave any valuables in the open. Lock everything up in a safe place in your luggage. "

"The pools were nice, but they close at 7 p.m. The staff was super friendly and helpful. The property is beautiful but it's showing its age The reason I probably won't go back is because the smell from the seaweed made me nauseous. It's too bad they aren't doing anything to clean up the coastline."

"Clean room Friendly staff"

"Everything was great other than the restaurants. One of them were only open on Saturday.others were not open everyday .."

"If I could fix my choice of hotel, I would ask for this: 1.Immediate access to walkable, swimmable beach. You cannot walk on the beach from this hotel. Swimming also does not look safe there because of parked boats and rocky shore. "private beach with pristine white sand shores" is basically a lie, except for "private". 2.Also the seaweed situation is terrible, we should have gone to Cozumel or Isla Mujeres, mainland facing beaches there are unaffected by seaweed. 3.Softer pillows and beds, ideally with separate blankets for each person. Even my teenage son complained about the pillows. 4.Put handle bars on the outer side of spiraling stairs, so that stairs and handle bars do not disappear at the same time. My mom fell and sprained her ankle on the first day. 5.Bigger pool, this pool is a joke."

"By far truly one of the best ever all inclusive resorts! The attention to detail by all the staff makes you feel super valued. I stayed on the 5th floor ocean front and Ruben from room service was exceptional and truly exceeded any request or expectation. Will definitely be staying here again!"

"Breakfast was good. Front desk staff were pleasant, welcoming and very helpful. "

"Excellent, clean rooms nice staff nice pool"