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"A great place to stay. Excellent customer service. The entire team was awesome. Very hospitable and caring. I will always stay here whenever I visit Hai Phong. Awesome experience."

"Schöne Anlage und gutes Frühstück, aber der Service war für ein Fünf Sterne Resort absolut enttäuschend. - In der letzten Nacht konnten wir stundenlang nicht schlafen, weil eine Mitarbeiterin nachts über Stunden laut mit Wagen über den Flur schepperte und permanent in ihr Walkie Talkie schrie - Checkout dauerte über 15 Minuten, wir wurden mehrfach mit „5 Minuten“ vertröstet und erst nachdem wir angekündigt hatten zu gehen, passierte überhaupt etwas - Vor der Anreise keinerlei Antwort auf...

"Clean rooms, accommodating staff, clean sauna and spas."

"Booked a 2 days/1 night cruise with Orchid Classic. Above all a big shout out to the staff. They do go a long way to give you the best experience. In particular, Hoa was looking after us and she has delivered a fantastic service. The boat is a little tired but very comfy and has all the required amenities including a jacuzzi and some kayaks. Ha Long bay has disappointed as the water is quite dirty. There are far too many boats, not providing any privacy on the boat. The activities included...

"Breakfast. !!!!!"

"The location is out of the main city area. However that’s what I wanted as I wanted to travel to other areas and use the location as a base. This property was excellent value in a junior apartment. I give the staff 10 out of 10."

"Hotel was clean and staff, like most Vietnamese were lovely, very friendly and very helpful. Hard to get any information from hotel due to a little bit of communication breakdown on the day we tried, but there are plenty of tour shops around the area. A lot of construction across the road, but it will be amazing when finished."

"Only thing i would suggest is to inform guests about the key policy. We were not aware of the charge for lost keys. In our country, you can ask for as many keys as you want and you dont need to return them. Thank you."

"The staff at the Roza Palace were amazing. Super helpful and went above and beyond to make sure we had a good experience."

"Property was very modern inside. Bed was amazing, so comfortable. Breakfast was great with lots of options. Location was very central. Staff were absolutely amazing. Nothing was too much trouble and they were very helpful in organising a driver for us to take us to the National Park. Highly recommend this hotel for your stay on Cat Ba Island"

"Là chambre wow. Le personnel ne parle pas anglais ni francais "

"Wonderful staff, very friendly. Beautiful colonial style hotel."

"Balloo was a wonderful host. This property offers a relaxing environment that boasts beautiful scenery with lush vegetation. The service has been second to none! 10/10 recommend this for your next stay! "

"We loved our stay in Cat Ba! Linda was an amazing host and the staff were so helpful. We had the most delicious hot pot there one evening. Linda helped us with all our planning. It had a quaint garden with puppies running around, and monkeys howling in the distance. A/C worked and our daughter swam in the pool at night. Would recommend if looking for a homestay in the area!"