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"Very good"

"Very convenient location and helpful, friendly staff. Paid extra for a city view, but unfortunately not much of a view! Our room was very noisy through the night caused by the fridge, woke me up hourly due to the banging and fan."

"Excellent stay at this hotel (2 nights in July). We were especially grateful for the aircon which is far from standard in UK hotels. Everything was of standard you would expect from a property like this. Staff were impressive and the room spacious, tasteful and clean. Will be back on our next visit to the city."

"Lovely place"

"We were able to get into our room early which was a bonus. Room itself was clean and comfortable. Bathroom was nice and shower was great. We opted for the included breakfast option which was really good. Hot and cold items and lots of selection. The location of the hotel was perfect for us. We were able to walk to almost every place we wanted. It is also on the City Sightseeing red bus route (between stops 5 and 6) which we took advantage of. Also it was only a 15(ish) minute walk to the...

"We have stayed there three times now. The location is ideal. Parking is awful but it is what it is. Food I. The restaurant was excellent and the food great."

"Bien situé et près des attraits touristiques. Par contre, le wifi ne fonctionnait pas bien au 4e étage. Le divan-lit n’était pas confortable. Il manquait des draps et des serviettes pour le nombre total de visiteurs. Les robinets de la douche étaient très difficile à fermer."

"Our stay was comfortable overall. However, I was disappointed that there was nothing the hotel could do about the lack of a fridge in our Executive Room. We paid extra to upgrade, so we expected this basic amenity to be included. Unfortunately, we had no fridge for the entire stay, which meant we couldn’t keep our drinks cold—especially inconvenient given the warm weather. This was quite disappointing and took away from what would otherwise have been a pleasant stay."

"Clean quirky property lovely room. The only one negative thing I would say is a proper light in the room would have been useful as we could not seem to find one. But this by no means spoilt our stay."

"No A/C in room and rooms are small"

"Hotel was ok and breakfast basic. Beds comfy but soundproofing between rooms very poor. Speaking to another guest who had very noisy Air con in their room. Front of house staff terrible about sorting his issues due to no continuity of staff doing shifts. All in all my stay was ok but staff very poorly trained, but that's what you tend to see in the low paid service sector in some hotels (not all). Coming back to York in a month and won't be using this hotel again."

"Property was clean enough. No room cleaning at all the 3 nights we stayed not even towel change. The rooms could do with a bit of dressing up with paint and filler but apart from that it was good location and really quiet which is always good after a loud day in town. Parking is good and cheap for York especially Ev charging. Overall good and quite"

"Very enjoyable stay with easy distance from the centre of York and the railway station. Room was good and comfortable. The shower and washing dispensers seemed to be "muddled up". Breakfast choice was good and service efficient."