"I only stayed for two nights, but my experience at **Pan Pacific Suzhou** was fantastic. The hotel is beautiful, impeccably clean, and offers a luxurious yet comfortable atmosphere.
What truly stood out was the **exceptional customer service**. When I accidentally left my necklace behind, the staff went above and beyond to ensure its safe return—sending it to my next hotel in Shanghai **the very next day**! Their honesty, efficiency, and kindness reflect the hotel’s commitment to guest...
"The hotel is convenient. Room is clean. I liked the washing machine. The cleaning lady returned my Mac book after I checked out. That was extra appreciated!"
"Hotellet var modernt med rum som hade ett par lyxiga detaljer: elektrisk toalett med värme, spolning osv. , elektriska gardiner. Priset var dessutom mycket br."
"The Marriot Suzhou is at a quiet area away from commercial area. You need to take a taxi to the close by shopping areas and tourist attraction. Other than this, the stay in Marriot Suzhou can be considered as perfect.
Check in was a bit disappointing. The staff handling the check in was probably not trained properly. She informed that all is done and passed us the room key to go to our room. While walking to the lift, she suddenly rushed to us to tell us to make payment for the stay first....
"Un bel hôtel au cadre enchanteur, en bordure du lac Tongli. Le service est excellent, et le personnel est à la fois accueillant et attentionné. Un séjour très agréable dans ce havre de paix !"
