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Crowne Plaza Suzhou by IHG

Choose dates to view prices

Luxury
5.0 star property
9.4

Exceptional

Luxury family-friendly hotel near Jinji Lake

Located close to Gate to the East and Suzhou International Expo Center, Crowne Plaza Suzhou by IHG provides a marina, a corner/local shop and a terrace. Treat yourself to a body treatment, a facial or a massage at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and children's meals. Stay connected with free in-room WiFi, and guests can find other amenities, such as shopping on-site and a coffee shop/cafe.

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is ฿3,187
฿3,716 total
includes taxes & fees
14 Jun - 15 Jun

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 128 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does Crowne Plaza Suzhou by IHG have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool.

How much does it cost to stay at Crowne Plaza Suzhou by IHG?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Suzhou by IHG on 14 Jun 2026 start from ฿3,187, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crowne Plaza Suzhou by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crowne Plaza Suzhou by IHG?

There is free parking nearby.

What time is check-in at Crowne Plaza Suzhou by IHG?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Crowne Plaza Suzhou by IHG?

Checkout is at noon.

Where is Crowne Plaza Suzhou by IHG located?

This family-friendly Suzhou hotel is located on a lake, within a 15-minute walk of Jinji Lake and Gate to the East. Suzhou International Expo Center and Humble Administrator's Garden are also within 6 mi (10 km). Dongfangzhimen Station is 10 minutes by foot and Yanyuqiao Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.6

Cleanliness

8.4

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 134 out of 175 reviews
Rating 8 - Good. 30 out of 175 reviews
Rating 6 - Okay. 10 out of 175 reviews
Rating 4 - Poor. 1 out of 175 reviews
Rating 2 - Terrible. 0 out of 175 reviews

Reviews

Verified

10/10 Excellent

Dale

Liked: Cleanliness, amenities, property conditions & facilities
The location is convenient and the view is wonderful. The interior of both the public areas and the room is beautifully designed. The breakfast offers many options with a nice environment.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Hyerim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crowded on weekends. Great Breakfast. Slow Roujiamo. Very nice hotel with kind people. Always happy to stay.
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Yingzi

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great, beautiful view! Staff are very friendly. Breakfast is amazing, so many choices.
Stayed 4 nights in Apr 2024
Verified

10/10 Excellent

Joseph Chin Fong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with staff very well trained to cater to needs. Diverse assortment for breakfast
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Ning

Sunny Jiang

Highly recommend, everything’s perfect for family trip!
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Stoyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super conveniently located, with a super beautiful lake trail leading to an area with fountain shows at night. 10 minute walk to the arch building, which has an insanely huge shopping mall around it with many dining options. The hotel itself is nice and clean. The views and locations are amazing, would definitely stay again.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at Crown Plaza is very friendly and accommodating during my stay and made me feel comfortable and happy! Also, the continental breakfast has a great variety. They cleaned my room very well and got to know me as a regular requesting oat milk lattes in the morning. Room service was always attentive and friendly. I would definitely stay here again
Stayed 17 nights in Jul 2024
Verified

8/10 Good

winnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it

Great location near Suzhou biggest mall, lots of restaurants, shops, and activites for kids. They upgraded us to a family suite with great views and a bunk bed for the small kiddos. Their customer service was great.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Xiaomin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Hotel had small fire but under control. The best part is how they deal with emergency. They put guest satisfaction at first. Beside the great service, the hotel is beautiful. You get the view of the Jingji lake and the door of the east. Very convenient to the mall and countless restaurants on the Ligongdi,easy subway ride to the old town as well. I will definitely stay there again. Highly recommended!
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

catriona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Some improvements required for excellence

The Crowne plaza Suzhou was very clean. The bed very so comfortable and the room was good. The breakfast was superb. Lots of options both Chinese and western. It is located near a shopping centre and also easy access to the metro. There is a walkway around jinji lake accessible from the hotel. We ate 3 nights in the Prince restaurant in the hotel. On 2 occasions, the food was superb. On our last night, the service was dreadful and we waited over 1 hour for food. We asked for non spicy food but it came out so full of chillies that we couldn’t eat it. We ended up leaving the restaurant, very disappointed. On check in, they did not recognise my hotels.com gold membership. Again, I was very disappointed with that. I hope the hotel fixes these issues as it is a good place to stay.
Outside the hotel.
View from outside.
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nice view of the lake. Breakfast selection can be improved.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

ELIYAHU

Liked: Cleanliness, staff & service, amenities
Very good
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Kian Chuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff and manager Henry was really helpful. Luxurious rooms and the buffet spread was superb.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Dong sik

Liked: Cleanliness, staff & service, amenities
Good
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location next to Suzhou center
Stayed 1 night in May 2024
Verified

10/10 Excellent

KamTuck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to music fountain
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

PYOUNG DAE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jul 2024
Verified

4/10 Poor

JEAN

Disliked: Cleanliness, property conditions & facilities, room comfort

Over-rated and run down rooms

Ok, this was during a chineese holiday week-end, but still it can't excuse assigning a smoking room when non-smoking was explicitely requested. The rooms need refurbishing for that price, cleaning was questionable and most of the staff doesn't speak a word of english and are not willing to help. The only notable exception is the buffet staff and managers who introduced us to some local dishes and were keen to assist with any need.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

RYO

Liked: Cleanliness
綺麗です
Stayed 1 night in Feb 2026
Verified

8/10 Good

Dongeun

Liked: Cleanliness, staff & service, amenities
직원 친절
Stayed 1 night in Feb 2026
Verified

8/10 Good

YAHUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的住宿體驗
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
주변환경 좋고 친절하고 서비스도 좋았어요 덕분에 편안한 출장이였습니다
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Hiroshi

Liked: Cleanliness, property conditions & facilities
妻と上海からの小旅行で1泊しました。夜になるとホテルの吹き抜けのラウンジが良い雰囲気で、
Stayed 1 night in May 2025